Head of Pharmacy
Location: Gudu, Abuja (FCT) - Head Office (with regular branch visits)
Employment Type: Full-time
Department: Pharmacy Operations
Reports To: Managing Director / Operations Director
Supervises: Superintendent Pharmacists (All Branches)
Role Purpose
- The Head of Pharmacy provides overall leadership, coordination, and strategic direction for pharmacy operations across all company branches.
- This role ensures consistency in professional standards, regulatory compliance, commercial performance, and service quality across the network, while empowering Superintendent Pharmacists to effectively manage daily branch operations.
Key Responsibilities
Multi-Branch Oversight & Governance:
- Provide professional leadership to all Superintendent Pharmacists across the 8 branches.
- Ensure uniform implementation of pharmacy SOPs, policies, and standards company-wide.
- Serve as the highest professional authority on pharmacy matters within the organization.
- Conduct regular branch audits, reviews, and performance assessments.
Regulatory Compliance & Professional Standards:
- Ensure all branches comply with PCN, NDLEA, and other regulatory requirements.
- Oversee licensing, renewals, inspections, and regulatory correspondence.
- Address compliance gaps and enforce corrective actions across branches.
- Ensure ethical dispensing practices and patient safety standards are maintained.
Retail Performance & Commercial Strategy:
- Develop and implement pharmacy growth strategies across all branches.
- Monitor sales performance, margins, and pharmacy KPIs per branch.
- Work with Superintendent Pharmacists to improve OTC sales, prescription volume, and customer retention.
- Drive standard retail initiatives such as promotions, product mix optimization, and seasonal campaigns.
Inventory & Risk Control:
- Provide oversight for procurement planning, stock control, and expiry management across branches.
- Ensure strong controls to minimize pilferage, losses, and wastage.
- Review stock reports and intervene where abnormal variances occur.
- Align pharmacy inventory with community demand per location.
People Management & Capability Development:
- Set performance expectations and KPIs for Superintendent Pharmacists.
- Support recruitment, onboarding, and development of pharmacy staff in collaboration with HR.
- Identify training needs and coordinate continuous professional development.
- Handle escalated disciplinary, ethical, or performance issues.
Customer Experience & Clinical Excellence:
- Ensure consistent standards of patient counseling and professional service across all branches.
- Review and resolve escalated customer or professional complaints.
- Promote community health initiatives and professional pharmacy services.
Reporting & Strategic Input:
- Prepare consolidated pharmacy performance reports for management.
- Provide insights and recommendations to improve efficiency, profitability, and compliance.
- Participate in strategic planning, expansion, and new branch setup when required.
Required Qualifications & Experience
- Bachelor’s degree in Pharmacy (B.Pharm or PharmD).
- Valid PCN License.
- 7–10 years’ experience in community/retail pharmacy, including multi-branch supervision or area management experience.
- Proven experience working with Superintendent Pharmacists and structured pharmacy teams.
Key Skills & Competencies:
- Strong leadership and stakeholder management skills.
- Solid retail pharmacy business acumen.
- Deep knowledge of regulatory and professional standards.
- Data-driven decision-making and reporting skills.
- Ability to enforce standards without undermining branch leadership.
Salary
N400,000 - N600,000 monthly
Application Closing Date
31st March, 2026.
How to Apply
Interested and qualified candidates should send their CV to: hiring436@gmail.com using the Job Title as the subject of the email.