Agent Welfare Lead

Agent Welfare Lead, West and Central Africa -

Job Location: Lagos, Nigeria

Area of Coverage: West & Central Africa

About the role:

The Agent Welfare Coordinator at Sun King will provide strategic guidance to the Agent Welfare Associates, ensuring alignment with HR and overall company goals. The role oversees the collection and reviewing of agent and field data to identify root causes of issues and barriers. It also includes preparing monthly and quarterly dashboards for HR, sales, and business management, highlighting incident patterns and risks. Additionally, the position works with cross-functional teams to ensure that effective corrective action plans are developed and implemented across relevant departments.

What you would be expected to do

Strategic Guidance and Team Direction:

• Provide strategic direction and guidance to the Agent Welfare Associates, ensuring their activities align with HR and overall company goals.
• Foster an enabling environment within the team, promoting professional development and continuous improvement through co-working and joint efforts.

Coordinate Field Audits:

Work with the Country Training Manager to drive field audits on knowledge retention and application of training programs on agents.

Data Collation and Review:

• Oversee the collection and comprehensive review of agent and field data to identify root causes of issues and barriers faced by agents.
• Develop and implement data-guided strategies to address identified issues, ensuring ongoing progress in agent welfare.

Dashboard Preparation and Reporting:

• Prepare detailed monthly and quarterly dashboards for HR, sales, and business management groups.
• Highlight key metrics, incident prevalence, risks, and trends to provide actionable insights and inform choice-making processes.

Cross-Functional Joint Efforts:

• Work closely with teams across HR, sales, operations, and other relevant departments to ensure effective communication and alignment on agent welfare initiatives.
• Facilitate the development and implementation of corrective action plans to address identified issues and enhance agent assistance across various departments.

Incident Oversight and Risk Reduction:

• Monitor and report on incident prevalence and risks related to agent welfare, ensuring timely identification and resolution of issues.
• Develop and implement proactive measures to reduce risks and enhance overall agent wellbeing and satisfaction.

Policy and Procedure Development: 

• Contribute to the creation and refinement of policies and procedures related to agent welfare, ensuring they are comprehensive, current, and clearly communicated to all relevant stakeholders.
• Ensure compliance with company policies, industry standards, and legal requirements in all agent welfare activities.

You might be a strong candidate if you have

• At least 7 years of professional experience in human resources management, Training or related field, with a strong focus on employee welfare, relations, and engagement.
• A minimum of 2 years of experience coordinating or guiding a team.
• An accredited certification or degree in HR Management.
• Strong data review and strategic thinking capabilities.
• Excellent communication and relationship-building skills, with the ability to engage effectively with diverse stakeholders.

What Sun King offers

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.

About Sun King

Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection.

Sun King has built a new kind of energy utility: distributed, green, customer-centric, and affordable. We bring clean, reliable, decentralized energy directly into people’s lives — from solar kits that provide first-time energy access to multi-kilowatt systems that serve both off-grid users and grid-connected customers powering larger homes, schools, hospitals, farms, offices, and light manufacturing.

Already, 25 million homes and businesses rely on Sun King for electricity supply and the appliances and services it enables: lighting, televisions, fans, refrigeration, and smartphones. 

Sun King combines energy generation, energy-efficient appliances, installation, and financing into one seamless offering. Think of it as a distributed utility, designed for wherever energy is needed and designed to scale with its users as incomes and energy needs grow.

Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ (PAYG) purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.14 a day via mobile money or cash.

Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright.

Sun King collects payments digitally through mobile money systems and its 35,000 field agents — over 1 million payments each day. To date, Sun King has extended more than $1.4 billion in PAYG loans to customers.

Sun King began by powering homes and businesses with solar systems delivered through PAYG financing. Now, we’re using the same model to make smartphones and clean cooking equipment affordable: helping households connect to the digital economy and transition from wood-based fuels to modern, sustainable alternatives.

Sun King employs 3,500 full-time staff in 14 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families. Sun King is committed to gender diversity in the workplace. Women represent 42% of Sun King’s workforce.

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