Business Manager
Job ID: 746
Location: Bayelsa
About the Role
- The purpose of the role is to plan, monitor and ensure achievement of customer and revenue market share objectives set for state operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.
Responsibilities
Increase Revenue earning customer net additions – Prepaid & Postpaid:
- Identify and formulate state sales strategies to help Drive gross additions
- Supervise health of acquisitions, compliance on activations
- Oversee activating connections as per the stipulated turnaround times
Increase Revenue from the State:
- Meet the Revenue targets for Prepaid and Postpaid in the State
- Focus on revenue growth through Data and Smartphone growth
- Focus on revenue growth by driving high value customers through MNP & Postpaid & Smartphone customers
Expand distribution Width and Depth:
- Identify and formulate state sales strategies to help drive distribution across showrooms and Dealer Service Agents
- Ensure expansions to align to dimensioned number of Active Easy Charge Outlets
- Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets
Network Coverage & Quality:
- Network Optimization
- New Sites ROI and deployment
- Follow through with ZTOs in delivering cell availability, quality of calls and reduction of outages at sites within state
Deliver Showroom Experience:
- Identify and formulate Customer Service Delivery Strategies to help improve Customer Satisfaction scores
- Ensure provision of standard Infrastructure at state showrooms,
- Ensure showroom employees are up-skilled in industry training and certifications for the role
Achieve Employee Engagement scores in line with the Engagement target for the State Business area:
- Continuously motivating the front line employees through leadership by examples
- Implement all action plans that will address hygiene issues etc. from engagement survey
Qualifications
Educational Qualifications:
- Bachelor’s Degree in Management or related Social Sciences
- Masters in Business Administration would be preferred additional qualification
Relevant Experience & Functional / Technical Skills:
- 10+ years of varied experience in Sales & Marketing with at least 2 years at middle management level handling independent businesses.
- Relevant experience in Telecom industry is desirable
- Result Orientation
- Great problem-solving skills
- Good communications skills.
Application Closing Date
2nd April, 2026; 11:59 PM.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Note: Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.