Loan Recovery Officer
Location: Ikeja, Lagos
Employment Type: Full-time
Job Summary
- The Loan Recovery Officer will be responsible for managing delinquent loan accounts, ensuring timely recovery of outstanding obligations, and minimizing non-performing loans (NPLs).
- The role requires strong negotiation skills, field recovery experience, and the ability to maintain professionalism while enforcing repayment.
Key Responsibilities
- Follow up on overdue loan accounts and ensure prompt repayment
- Implement structured recovery strategies for delinquent and non-performing loans
- Negotiate repayment plans with customers based on financial capacity
- Conduct field visits for recovery and verification purposes
- Monitor loan portfolio and escalate high-risk accounts
- Maintain accurate records of recovery activities and customer engagements
- Recommend accounts for legal action where necessary
- Ensure compliance with internal policies and regulatory guidelines.
Qualifications and Requirements
- Minimum of OND / HND / Bachelor’s Degree in Finance, Business Administration, Economics, or related fields
- 2 - 5 years’ experience in loan recovery, collections, or credit administration
- Experience in a microfinance bank or lending institution is highly preferred
- Proven track record in loan recovery and delinquency management.
Key Competencies:
- Strong negotiation and persuasion skills
- Ability to handle difficult customers professionally
- Result-oriented with strong target achievement drive
- Good analytical and problem-solving skills
- High level of integrity and ethical conduct.
Application Closing Date
26th April, 2026.
How to Apply
Interested and qualified candidates should send their CV to: careers@retrustmfb.com using "Application for Loan Recovery Officer" as the subject of the mail.
Note
- Only shortlisted candidates will be contacted.
- Retrust Microfinance Bank is an equal opportunity employer and does not charge any fees at any stage of the recruitment process.