Customer Service Officer (Food Industry)
Location: Lagos
Employment Type: Full-time
Work Mode: Onsite
Job Summary
- We are seeking a proactive and customer-focused Customer Service Officer to manage customer interactions, ensure satisfaction, and support smooth daily operations within our food service business.
- The ideal candidate will serve as the first point of contact for customers, handle inquiries and complaints, and ensure a positive customer experience across all touchpoints.
Key Responsibilities
- Attend to customer inquiries, orders, and complaints both physically and via phone or digital platforms
- Ensure prompt resolution of customer issues while maintaining professionalism
- Process orders accurately and coordinate with kitchen and service staff
- Manage and monitor orders from delivery platforms (e.g., Chowdeck, Glovo, Bolt Food)
- Maintain proper records of customer interactions and feedback
- Support daily sales reporting and basic administrative tasks
- Ensure excellent service delivery in line with company standards
- Upsell products and promote ongoing offers or menu items
Requirements
- Candidates should possess an OND/HND/B.Sc. in any relevant field with 1–3 years’ experience in customer service, preferably in the food or hospitality industry
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Basic knowledge of POS systems and Microsoft Office
- Good problem-solving skills and attention to detail.
Salary
N100,000 / Month.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should send their CV to: careers@elvaridah.com using the Job Title as subject of email.