Senior Manager, Customer Experience
Abuja
Compensation: NGN 650,000 - NGN 800,000 - monthly
Role Summary
The Manager, Customer Experience (CX) is responsible for leading end-to-end customer engagement, revenue protection, and service quality across Husk’s interconnected and hybrid mini-grid portfolio. The role ensures strong community integration, high collection efficiency, improved energy uptake, and operational
alignment between site teams and central functions.This role is critical to sustaining Husk’s hub-and-spoke operational model by translating technical uptime into customer trust, revenue growth, and long-term site stability.
Qualifications
Required Qualifications & Experience
Bachelor’s degree in engineering, Business Administration, Social Sciences, or related discipline
Minimum 5–8 years’ experience in off-grid / mini-grid operations.
Must have led teams that managed minimum of 7,000 customer base with core KPIs across retention, CLV, NPS etc
Strong Analytical with great data capabilities
Experience working in rural, peri-urban, or underserved energy markets.
Good understanding of customer lifestyle value - B2B and B2C experience
Strong understanding of tariff structures, load management, and energy commercialization
Familiarity with regulatory frameworks (NERC mini-grid regulation preferred).
https://jobs.smartrecruiters.com/HuskPowerSystems/744000114913094-dgm-customer-experience