𝗙𝗿𝗼𝗻𝘁 𝗢𝗳𝗳𝗶𝗰𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗿

𝗙𝗿𝗼𝗻𝘁 𝗢𝗳𝗳𝗶𝗰𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗿

Location: V.I, Lagos

Budget: N500,000 - N600,000

Job Brief

This role requires a seasoned hospitality professional with strong leadership capabilities, operational expertise, and a solid background working with reputable chain hotels.

What You Will Be Doing

* Oversee daily operations of the Front Office, Reception, Concierge, and Guest Services teams.

* Ensure seamless check-in and check-out processes.

* Maintain high standards of guest satisfaction and handle escalated complaints professionally.

* Supervise, train, and mentor front office staff to ensure service excellence.

* Monitor room inventory, occupancy levels, and coordinate with Housekeeping and Reservations.

* Ensure compliance with hotel policies, SOPs, and brand standards.

*Prepare and analyze front office reports, including occupancy, revenue, and guest feedback.

* Implement strategies to increase upselling and maximize revenue.

The Ideal Candidate

* Minimum of 8 years’ experience in hotel operations.

* Must have worked with recognised chain hotels.

* Strong leadership and people management skills.

* Excellent communication and interpersonal skills.

* Proficiency in hotel management software (e.g., Opera, Fidelio, or similar PMS systems).

* Ability to work flexible hours, including weekends and holidays.

How to apply

Send CV via rebecca@rehobothrecruiters.com