Head of Operations
Location: Ikeja, Lagos
Employment Type: Full-time
Job Summary
- The Head of Operations is responsible for overseeing the organization’s daily operational activities, ensuring efficiency, productivity, and alignment with business objectives.
- The role involves developing operational strategies, managing teams, optimizing processes, and ensuring the smooth delivery of services across all departments.
Key Responsibilities
- Develop and implement operational strategies to improve efficiency and productivity
- Oversee day-to-day operations across all departments
- Monitor and evaluate operational performance and implement improvements
- Ensure compliance with company policies, procedures, and regulatory requirements
- Coordinate cross-functional activities to ensure seamless workflow
- Manage budgets, cost control, and resource allocation
- Lead, mentor, and supervise operations teams
- Establish and enforce operational standards and KPIs
- Identify risks and implement mitigation strategies
- Drive continuous improvement initiatives across the organization
- Prepare and present operational reports to senior management
- Ensure quality service delivery and customer satisfaction
- Drive sales and drive targets
Educational Requirements
- Bachelor’s degree in Business Administration, Operations Management, or a related field
Additional certification on Business Development.
Experience Requirements:
- 4–10 years of relevant work experience in operations or business management
- 2–5 years in a senior management or leadership role
- Proven track record of improving operational efficiency and managing teams.
Other Requirements:
- Strong leadership presence and accountability
- High level of integrity and professionalism
- Ability to work in a fast-paced and dynamic environment
- Strong attention to detail and execution
- Results-driven with a focus on efficiency and growth.
Required Skills:
- Strong leadership and team management skills
- Excellent organizational and multitasking abilities
- Strategic thinking and problem-solving skills
- Strong analytical and decision-making capabilities
- Effective communication and interpersonal skills
- Financial and budget management skills
- Process improvement and performance management expertise
- Ability to work under pressure and meet deadlines
- Proficiency in Microsoft Office and operational management tools.
Salary
N250,000 per month.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should send their CV to: hr@smashtechgroup.com using the job title as the subject of the email.