Receptionist

Receptionist

Location: Ughelli, Delta

Employment Type: Full-time

Description

• The Receptionist serves as the first point of contact for patients, visitors, and partners at IfeanHealth.
• The role is responsible for creating a warm and professional experience, managing front desk operations, coordinating appointments, and providing administrative support to ensure efficient daily operations of the organization.
• service role (healthcare experience is an advantage).
• Strong communication and interpersonal skills.
• Good organizational and multitasking ability.
• Proficiency in Microsoft Office tools and basic administrative software.
• Professional appearance and customer-focused attitude.

Key Responsibilities

Front Desk Management:

• Welcome and attend to patients, visitors, and clients in a courteous and professional manner.
• Ensure the reception area is clean, organized, and presentable at all times.
• Provide basic information about IfeanHealth’s services and direct visitors to appropriate departments.

Appointment & Patient Coordination

• Schedule, confirm, and manage patient appointments for healthcare professionals.
• Maintain an accurate daily appointment log and ensure timely communication with patients.
• Assist in coordinating patient flow to minimize waiting time.

Communication Management:

• Receive and direct incoming phone calls, emails, and inquiries appropriately.
• Respond to general inquiries and escalate complex issues to the appropriate department.
• Ensure prompt communication between patients, staff, and management.

Administrative Support:

• Maintain proper documentation and filing of patient records and administrative documents.
• Assist with data entry, reports, and basic office documentation.
• Manage incoming and outgoing correspondence, parcels, and documents.

Patient Experience & Service Excellence:

• Provide a welcoming and supportive environment for patients and visitors.
• Address complaints or concerns professionally and escalate when necessary.
• Ensure confidentiality of patient information and organizational data.

Operational Support:

• Support coordination of meetings and internal activities when required.
• Assist other departments with administrative tasks when necessary.
• Ensure adherence to IfeanHealth policies, procedures, and service standards.

Qualifications & Requirements

• Minimum of OND / HND / Bachelor’s Degree in Business Administration, Office Management, or related field.
• 1 – 2 years experience in a receptionist, front desk, or customer service role (healthcare experience is an advantage).
• Strong communication and interpersonal skills.
• Good organizational and multitasking ability.
• Proficiency in Microsoft Office tools and basic administrative software.
• Professional appearance and customer-focused attitude.

Key Competencies:

• Excellent communication skills
• Customer service orientation
• Attention to detail
• Professionalism and confidentiality
• Time management and organization.

Application Closing Date

30th March, 2026.

How to Apply

Interested and qualified candidates should send  their CV to: info@ifeanhealth.com using the position as the subject of the email.