Customer Experience Manager / Legal Officer II
Location: Victoria Island, Lagos
Employment Type: Full-time
Job Field: Customercare / Business Development / Legal services
Responsibilities
- Maintain up to date record of clients with outstanding payment for recovery purpose.
- Building long-term relationships with key clients.
- Addressing customer concerns and complaints.
- Build relationships with key employees among customers
- Create plans to address clients’ business needs
- Schedule regular follow up with customers to ensure they are satisfied
- Act as point of contact for complaints and escalate issues as appropriate
- Help sales team up-sell or cross-sell services and products
- Provide high-level support service by taking ownership of all customer recovery process initiated through to resolution and satisfactory closure.
- Profile clients for appointment scheduling and ensure target number of visits is scheduled within defined timeline
- Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs.
- Dealing with internal queries about payments, ensuring customers pay on time and negotiating re-payment plans if need arises.
- Ensure periodic (daily/weekly) update notice are drafted and sent to customers requesting payment of overdue/outstanding balance.
- Collaborate with appropriate units on issues of customer account reconciliation.
- Liaise with appropriate units to resolve customer issues for recovery purpose.
- Capture feedback from customer to drive continuous improvement in service deliver.
Skills and Qualifications
- A customer-oriented attitude
- Excellent communication and negotiation skills
- Good team player and pays attention to detail.
- Candidates should possess LLB and LLM Advantage.
- Proven work experience in Customer Experiences Manager
- Must possess Customer professional certification.
- Minimum of 5 years cognate experience as a management staff in the same role.
- Proficiency with Legal Drafting & MS Suite.
- Ability to work under pressure and meet deadlines.
- Capable networker with excellent interpersonal, communication, business relationship officer.
- Background in customer service; industry knowledge (Real Estate) is essential.
- Analytical thinker with strong conceptual and research skills.
- Proficient with Microsoft Softwares.
Personal Qualities:
- Between age 30 - 49 years Old Strictly.
- Proximity to Obalende, Lekki & Victoria Island Lagos, added advantage.
Application Closing Date
15th April, 2026.
How to Apply
interested and qualified candidates should send their CV & Cover Letter to: earlconsultinglagos@gmail.com the job title as the subject of the email