Customer Service Officer / Teller
Location: Kano
Summary
- The Customer Service Officer / Teller serves as the bank’s frontline ambassador, responsible for delivering exceptional customer service, accurately processing transactions, and enforcing robust internal controls and compliance standards.
- The role integrates cash handling, savings mobilization, customer engagement, product promotion, and risk oversight to support financial inclusion, operational efficiency, and regulatory compliance (CBN, AML/CFT, and BOFIA).
Responsibilities
- Deliver prompt and courteous service: handle inquiries, complaints, account openings/updates, and product education for savings and small loans.
- Process high-volume small transactions: deposits, withdrawals, transfers, loan repayments, and bill payments.
- Maintain and reconcile cash drawers/vaults daily with zero tolerance for discrepancies.
- Apply strong internal controls: verify KYC/BVN, monitor suspicious activities, enforce limits, and use dual controls.
- Conduct transaction reviews and spot checks to prevent fraud and ensure audit readiness.
- Promote savings products, small loans, and other services while achieving cross-selling and referral targets.
Requirements
- Bachelor’s Degree in Accounting, Finance, Banking, Business Administration, or related field.
- Minimum of 2 years experience in internal audits, controls, or compliance in banking or financial services (essential).
- Solid knowledge of CBN regulations, AML/CFT, cash management, and internal controls.
- Proficiency in core banking systems and Microsoft Office (Excel)
- Excellent communication, interpersonal, and problem-solving skills with high integrity.
Application Closing Date
20th March, 2026.
How to Apply
Interested and qualified candidates should forward their updated CV's as a PDF to: recruitments@istrategytech.com using the Job Title as the subject of the mail.