Customer Success Officer - Call2fix
Location: Ikoyi, Lagos
Job Description
- We are seeking a proactive and customer-focused Customer Success Officer to drive user satisfaction, service excellence, and client retention on the Call2Fix platform.
- The ideal candidate will serve as the primary point of contact for customers, ensuring service requests are handled efficiently, artisans are properly coordinated, and users have a smooth and satisfactory experience from request to completion.
Key Responsibilities
- Manage incoming service requests via the Call2Fix app, phone, and other channels.
- Ensure timely assignment and coordination of verified artisans.
- Monitor service delivery to ensure quality, timeliness, and customer satisfaction.
- Follow up with customers after service completion to gather feedback and resolve concerns.
- Escalate complex technical or operational issues appropriately.
- Maintain accurate records of customer interactions and service outcomes.
- Drive customer retention through proactive engagement and relationship management.
- Support dispute resolution between customers and service providers.
- Collaborate with operations and technical teams to improve service processes.
- Identify recurring service issues and recommend improvement strategies.
Qualifications
- First degree in any related field
- Minimum of 2–4years’ experience in customer service, customer success, or operations (preferably in aservice-based company).
- Strong communication and interpersonal skills.
- Ability tomanage multiple service requests simultaneously.
- Good problem-solving and conflict-resolution skills.
- Proficiency in Microsoft Office and CRM or service management tools.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online