Customer Support Associate - NYSC
Location: Gwarimpa, Abuja
Employment Type: NYSC (Hybrid)
Industry: EdTech | K–12 Education
Reports To: Head of Customer Support
Role Summary
- As a Customer Support Associate, your primary responsibility will be to ensure our clients; schools, educators, parents, and students, have a seamless and satisfying experience with our platform.
- You’ll serve as the first point of contact for user inquiries, complaints, and feedback, ensuring that issues are resolved swiftly and professionally.
Key Responsibilities
- Respond promptly to client inquiries via email, chat, phone calls, and social media.
- Resolve product or service issues by clarifying complaints, determining the cause, and offering swift solutions.
- Guide clients through using Slate.ng tools and features effectively.
- Collaborate with internal teams (product, tech, sales) to escalate and resolve client issues.
- Maintain detailed records of client interactions, feedback, and resolutions.
- Monitor user satisfaction and follow up on unresolved issues to ensure client retention.
- Support onboarding and training for new clients to help them understand and use the platform.
- Identify common client pain points and relay insights to relevant teams for product or process improvement.
- Proactively check in with key clients to ensure ongoing satisfaction and usage.
- Champion the voice of the customer across the organisation.
Requirements
- Bachelor’s Degree in communications, business, education, or related field.
- At least 1 year of experience in a client-facing or customer support role (experience in tech or education is a plus).
- Strong written and verbal communication skills.
- Problem-solving mindset and ability to work under pressure.
- Empathy, patience, and a genuine desire to help others succeed.
- Proficiency in using G-Suite, Microsoft Suite and Generative AI
- Tech-savvy and willing to learn fast in a dynamic startup environment.
- MUST be resident in Abuja.
Preferred Skills:
- Experience working in a startup or education-focused organisation.
- Familiarity with basic troubleshooting for digital tools.
- Ability to manage multiple tasks and prioritise effectively.
- Fluency in English (knowledge of other local languages is an added advantage).
What We Offer
- N100,000 stipend.
- A chance to make a real impact in Nigeria’s education sector.
- Young, vibrant, and mission-driven team.
- Opportunities for growth and learning.
- Flexible work culture and dynamic startup environment.
Application Closing Date
1st April, 2026.
How to Apply
Interested and qualified candidates should send their resume, CV and a brief note about why they’re the perfect fit for this role to: careers@slate.ng using “Customer Support Associate Application” as the subject of the mail.