Customer Service Officer - Technical
Location: Lagos
Key Responsibilities
Customer Engagement & Documentation:
- Record and track customer complaints and service requests with accuracy and professionalism.
- Prepare and share estimates/quotations, ensuring timely communication and approvals.
- Manage repair orders from initiation to closure, ensuring proper documentation and smooth handover to accounts.
Service Agreements & Preventive Maintenance:
- Draft and renew Service Level Agreements (SLAs) in line with customer needs.
- Ensure preventive maintenance schedules are adhered to, reducing downtime and enhancing customer satisfaction.
Reporting & Compliance:
- Maintain Work in Progress and Prospect Reports to support management decision-making.
- Participate actively in safety meetings, training, and emergency response systems.
- Ensure compliance with company policies, safety standards, and customer service protocols.
Key Requirements
- Minimum of a Bachelor’s Degree in Mechanical or Electrical Engineering or related disciplines
- Minimum of 3 years’ experience in customer service or technical support within cooling systems or related fields.
- Strong technical knowledge of cooling products and ability to interpret mechanical/electrical drawings.
- Excellent communication skills (verbal and written) and stakeholder management ability.
- Proven track record of problem-solving and delivering customer satisfaction.
Skills and Competencies:
- Technical expertise in cooling systems.
- Environmental and safety awareness.
- Strong organizational and documentation skills.
- Customer relationship management.
- Problem-solving and initiative.
- Professionalism and attention to detail.
Application Closing Date
30th March, 2026.
Method of Application
Interested and qualified candidates should:
Click here to apply online