Customer Service Representative
Location: Ikoyi, Lagos
Employment Type: Full-time
Job Summary
- As the Customer Service Representative, you will be responsible for managing customer interactions, processing orders, maintaining accurate records, and ensuring seamless service delivery across all customer touchpoints.
Responsibilities
- Respond promptly to customer inquiries via phone, email, and social media channels while ensuring professional communication
- Process and track customer orders accurately, providing timely follow-ups and updates
- Maintain and update customer records using CRM systems such as QuickBooks and Zoho
- Resolve complaints efficiently and coordinate with operations and logistics teams to ensure smooth service delivery
Requirements
- Bachelor’s Degree in Business Administration, Communications, or a related field
- Minimum of 2 – 3 years experience in customer service (hospitality experience is an advantage)
- Proficiency in CRM systems such as QuickBooks and/or Zoho with strong computer literacy
- Excellent communication, organizational, and multitasking skills with the ability to thrive in a fast-paced environment.
Salary
NGN 250,000 – 300,000 Monthly
Application Closing Date
18th March, 2026.
How to Apply
Interested and qualified candidates should:
Click here to apply online