Guest Relation Officer
Location: Eleko, Lagos
Employment Type: Full-time
Job Summary
The Guest Relations is responsible for ensuring an exceptional guest experience by welcoming guests, addressing inquiries, resolving complaints, and maintaining high service standards throughout their stay at the resort.
Key Responsibilities
Welcome and check in guests in a warm and professional manner
Serve as the primary point of contact for guest inquiries and concerns
Handle guest complaints promptly and effectively
Coordinate with housekeeping, front desk, food & beverage, and other departments to meet guest needs
Follow up with guests to ensure satisfaction during their stay
Provide information about resort services, activities, and amenities
Assist in organizing special guest requests (birthdays, anniversaries, VIP arrangements)
Maintain accurate guest records and feedback reports.
Requirements & Skills
Excellent communication and interpersonal skills
Strong problem-solving abilities
Professional appearance and demeanor
Customer service experience (hospitality experience preferred)
Ability to work under pressure
Team-oriented mindset
Basic computer skills.
Working Conditions:
Shift work, including weekends and holidays
Frequent interaction with guests
Fast-paced hospitality environment.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should send short introductory message along with an updated CV to: careers@lacampagnetropicana.com using the job title as the subject of the mail.