Concierge
Location: Eleko, Lagos
Employment Type: Full-time
Job Summary
The Concierge is responsible for providing personalized assistance to guests, ensuring a seamless and memorable experience during their stay.
This role involves handling guest requests, arranging services, and offering information about the resort and surrounding area.
Key Responsibilities
Welcome guests and provide a warm, professional first impression
Assist guests with reservations, bookings, and arrangements (restaurants, tours, transportation)
Provide information about the resort, local attractions, and activities
Handle special requests such as transportation, event planning, or VIP services
Coordinate with other resort departments to fulfill guest needs
Manage luggage assistance and delivery when needed
Respond promptly and efficiently to guest inquiries, complaints, or concerns
Maintain accurate records of guest services and requests
Ensure the concierge desk and surrounding area are clean, organized, and presentable
Requirements & Skills
2 years of relevant experience.
Excellent communication and interpersonal skills
Strong problem-solving and multitasking abilities
Knowledge of local attractions, services, and transportation options
Customer service experience (hospitality experience preferred)
Professional appearance and demeanor
Ability to work under pressure and meet guest expectations
Team-oriented and reliable
Working Conditions:
Shift work including weekends, holidays, and evenings
Frequent interaction with guests in a fast-paced environment
Standing for extended periods and handling luggage or equipment
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should send short introductory message along with an updated CV to: careers@lacampagnetropicana.com using the job title as the subject of the mail