Head of Operations
Location: Ikeja, Lagos
Employment Type: Full-time
Job Summary
- BrowseCareersResponsible for guaranteed quality customer service delivery through efficient and effective operations, while ensuring compliance with the bank’s laid down policies, procedures, processes and regulatory
Roles & Requirements
- Ensure that all units have the necessary tools to work effectively.
- Ensure all Operations staff is abreast of the Bank’s policies and procedures.
- Ensure that all customers’ requests are treated.
- Ensure all staff attends to customers promptly and are always courteous.
- Supervise Operations activities (cash, customer service and funds transfer) to ensure timely and efficient service delivery to customers.
- Implement budget and cost control measures for the Bank.
- Provide and monitor all expense lines.
- Render statutory returns to appropriate regulatory bodies.
- Ensure proper documentation for all transactions and authorise transactions within approval limits.
- Oversee account opening process and certify complete documentation and prompt scanning of account mandates as well as tracking/follow-up on deferred documents.
- Ensure adherence to vault cash insurance limit.
- Handling Bank’s correspondence with other banks to ensure excellence service
- Rendition of correspondence Bank’s statement to ensure correct postings
- Ensure vault physical cash is equal to ledger at the close of each day.
- Ensure vault is always shut and cash secured as stipulated.
Requirements
- First Degree in any Discipline with a minimum of Second Class lower or HND with Upper Credit division.
- Minimum of five year’s experience in Banking Operations
- Management professional certifications is an added advantage.
- Attention to detail, accuracy, and precision are essential.
- Knowledge of understanding of banking regulations, policies, and procedures to ensure compliance and prevent
- Great knowledge of computers and Microsoft Office suites.
- Excellent communication and customer service skills
- Strong analytical and problem-solving skills.
Salary
N250,000 - N400,000 Gross per month.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should send their current CV to: victor.allu@westfield-consulting.com using the job role as the subject of the email.
Note: Only shortlisted candidates will be contacted.