Operations Manager
Location: Ojota, Lagos
Employment Type: Full-time
Company: Hi-Snow
Job Overview
- We are looking for a dynamic and experienced Operation Manager to lead our team at Hi-Snow.
- As the Operation Manager, you will be responsible for overseeing daily operations, managing staff, ensuring customer satisfaction, and driving sales.
- You will play a key role in maintaining high standards of product quality and service, while fostering a positive, high-energy work environment.
Key Responsibilities
- Team Leadership & Management: Supervise, train, and motivate the team to ensure excellent customer service.
- Operations & Inventory Management: Oversee day-to-day operations of the store, ensuring smooth flow from opening to closing. Manage inventory levels, place orders, and ensure stock is organized and readily available to avoid disruptions in service.
- Customer Service Excellence: Provide exceptional customer service and handle customer inquiries, feedback, and complaints promptly and professionally
- Quality Control: Monitor product quality and consistency, ensuring all beverages meet our high standards for taste, presentation, and safety. Ensure adherence to health and safety regulations, including cleanliness and food safety standards.
- Sales & Performance Tracking: Drive sales and achieve store targets by promoting sales, new products, and seasonal offerings.
- Financial Management: Oversee cash handling, daily transactions, and prepare financial reports.
- Scheduling & Staff Management: Create and manage employee schedules to ensure adequate staffing levels.
- Marketing & Promotions: Support local marketing and promotional efforts to drive foot traffic and increase brand awareness. Collaborate with the marketing team on new promotions, loyalty programs, and events to keep customers engaged.
- Maintaining Brand Standards: Uphold the company’s brand image and values. Ensure the store maintains a clean, organized, and welcoming atmosphere for customers.
Qualifications
- Education: Bachelor’s degree in business administration, Hospitality Management, or related field preferred.
- Experience: 3+ years of experience in management or supervisory role in a fast-casual restaurant, café, or retail setting.
Skills:
- Strong leadership, team building, and communication skills.
- Excellent customer service and conflict resolution abilities.
- Basic financial acumen and ability to manage budgets, sales, and inventory.
- Ability to work efficiently in a fast-paced, high-pressure environment.
- Proficient in point-of-sale (POS) systems, Microsoft Office, and inventory management software.
Application Closing Date
18th November, 2026.
Method of Application
Interested and qualified candidates should send their CV to: estherayo54@gmail.com using the role as the subject of the email.