Account Management Officer
Location: Lekki Phase 1, Lagos
Employment Type: Full-time
Job Summary
- Account manager responsibilities include developing long-term relationships with a portfolio of clients.
- Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
- Manage and develop client accounts to initiate and maintain favorable relationships with clients.
Responsibilities
- Be the primary point of contact and build long-term relationships with customers.
- Ensure the timely and successful delivery of solutions according to customer needs and objectives.
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
- Liaise between the customer and internal teams.
- Build and maintain strong, long-lasting client relationships.
- Cross-selling and upselling to increase revenue
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement.
- Assist with challenging client requests or issue escalations as needed.
- Daily Proactive Routine Calls for customer surveys.
- Retention and Win-back
Requirements
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Excellent listening, negotiation and presentation abilities
- Ability to prioritize and multitask
- High level of accuracy and attention to detail
- Ability to have difficult conversations
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Sales or relevant field
Application Closing Date
31st October, 2026.
How to Apply
Interested and qualified candidates should send their CV to: recruitment@cobranet.ng using the Job Title as the subject of the email.