Front Desk Officer

Front Desk Officer

Location: Katampe District, Abuja (FCT)

Employment Type: Full-time

Job Description

• The Front Desk Officer serves as the first point of contact for the organisation, providing professional reception, customer service, administrative, and communication support.
• The role requires a courteous, well-presented, organised, and customer-focused individual capable of managing visitors, calls, correspondence, and front-office activities efficiently.
• The Front Desk Officer is expected to maintain a welcoming and professional reception environment while ensuring that all visitors and enquiries are handled promptly and appropriately.

Key Responsibilities

• Receive and welcome visitors, clients, customers, and other guests professionally.
• Attend to incoming telephone calls, enquiries, and correspondence.
• Direct visitors to the appropriate department, office, or staff member.
• Maintain an accurate visitor's register and front-desk records.
• Manage incoming and outgoing correspondence, letters, packages, and documents.
• Receive and route official documents to the appropriate departments.
• Provide accurate information about the organisation, its services, and office procedures.
• Schedule and coordinate appointments and meetings where required.
• Notify relevant staff of visitors and scheduled appointments.
• Monitor access to the reception area in accordance with company procedures.
• Maintain a clean, organised, and professional reception area.
• Assist with general administrative duties and office support.
• Respond to basic customer complaints and enquiries professionally and escalate complex issues appropriately.
• Maintain confidentiality of company, staff, client, and visitor information.
• Support the organisation of meetings, events, and other official activities.
• Keep records of daily front-desk activities and submit reports when required.
• Ensure that office supplies and front-desk materials are adequately maintained.
• Perform other administrative and customer-service duties as assigned by Management.

Key Performance Indicators (KPIs)

Performance will be assessed based on:

• Professionalism and quality of reception services.
• Customer/visitor satisfaction.
• Accuracy and completeness of visitor and front-desk records.
• Telephone and communication etiquette.
• Timeliness in handling enquiries and correspondence.
• Maintenance of a clean and organised reception area.
• Effective appointment and visitor management.
• Compliance with company policies and procedures.
• Confidentiality and proper handling of official information.
• Attendance, punctuality, discipline, and overall work performance.

Required Skills & Competencies:

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Professional telephone etiquette.
• Good organisational and administrative skills.
• Pleasant, courteous, and approachable personality.
• Good listening and problem-solving skills.
• Ability to multitask and prioritise responsibilities.
• Good attention to detail.
• Ability to remain calm and professional under pressure.
• Good computer literacy, including Microsoft Word, Excel, and email applications.
• Strong time-management skills.
• Ability to maintain confidentiality and exercise discretion.
• Professional appearance and excellent personal presentation.
• Ability to work effectively independently and as part of a team.

Other Requirements:

• Must be professionally presented and well-groomed.
• Must possess excellent customer service etiquette.
• Must be punctual, reliable, and disciplined.
• Must demonstrate a high level of integrity and professionalism.
• Must be able to maintain confidentiality.
• Must be comfortable working in a fast-paced corporate environment.
• Must be willing to work beyond regular office hours when required for official activities.
• Must be willing to learn and adapt to company systems and procedures.
• Must demonstrate a positive attitude and strong work ethic.
• Proximity to the office location may be an advantage.

Salary

N100,000 - N120,000 / month.

Application Closing Date

20th October, 2026.

Method of Application

Interested and qualified applicants should forward their updated CV to: careers@wisdomkwatigroup.com using "Application– Front Desk Officer" as the subject of the email.

Note: Only shortlisted candidates will be contacted.