Experienced Front Desk Personnel
Location: Ojodu Berger, Lagos
Employment Type: Full-time
Department: Front Office
Reports To: Front Office Supervisor / Hotel Manager
Job Summary
- The Front Desk Officer is responsible for providing excellent customer service to guests by managing check-ins and check-outs, handling reservations, responding to inquiries, and ensuring a smooth and welcoming guest experience.
- The role serves as the first point of contact for guests and represents the hotel's professional image.
Key Responsibilities
- Welcome guests warmly and provide exceptional customer service.
- Perform guest check-in and check-out procedures efficiently.
- Manage room reservations, cancellations, and modifications.
- Answer phone calls, emails, and guest inquiries promptly and professionally.
- Provide information about hotel services, facilities, and local attractions.
- Handle guest requests, complaints, and concerns, escalating issues when necessary.
- Maintain accurate guest records and update reservation systems.
- Process payments, issue receipts, and reconcile daily transactions.
- Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
- Ensure the reception area is clean, organized, and presentable at all times.
- Monitor room availability and occupancy status.
- Follow hotel policies, procedures, and security standards.
Requirements and Qualifications
- Minimum of HND, or Bachelor's Degree in Hospitality Management, Business Administration, or a related field.
- Previous experience in a front desk, receptionist, or customer service role is an advantage.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office and hotel management software.
- Good organizational and multitasking abilities.
- Professional appearance and positive attitude.
- Ability to work flexible shifts, including weekends and public holidays.
- Strong problem-solving and conflict-resolution skills.
Application Closing Date
10th October, 2026.
How to Apply
Interested and qualified candidates should submit their CV and other relevant credentials to: teestonejobs@gmail.com using the Job Title as the subject the mail.