Customer Service Representative (Sales & Customer Experience)
Location: Surulere, Lagos
Employment Type: Full-time
Work Mode: Onsite
Industry: Food Retail / Fresh Meat & Frozen Foods
Job Overview
- We are recruiting a proactive, customer-focused, and commercially minded Customer Service Representative to support the sales and customer experience operations of our client.
Key Responsibilities
- Manage customer enquiries across WhatsApp Business, Instagram, telephone, website, and other approved communication channels.
- Provide accurate information on products, pricing, availability, ordering procedures, and delivery options.
- Recommend suitable products based on customers' needs and actively convert enquiries into confirmed orders.
- Upsell, cross-sell, and recommend complementary products to maximize sales opportunities.
- Process customer orders accurately and maintain complete order documentation.
- Follow up with prospective customers to convert pending enquiries into sales.
- Conduct after-sales follow-ups to ensure customer satisfaction and encourage repeat purchases.
- Maintain strong relationships with existing customers through structured follow-up and re-engagement activities.
- Handle customer complaints professionally, resolve issues within assigned authority, and escalate complex matters where necessary.
- Liaise with internal teams to ensure smooth order processing, payment confirmation, and timely delivery updates.
- Maintain accurate customer records, order history, and sales activities.
- Prepare daily, weekly, and monthly customer service and sales reports while identifying customer trends and opportunities for improvement.
Requirements
- Minimum of OND, HND, or Bachelor's Degree in any discipline.
- Previous experience in Customer Service, Retail Sales, Telesales, E-commerce, or any customer-facing sales role is preferred.
- Candidates must reside in SURULERE and environs.
- Experience managing customers through WhatsApp Business, Instagram, or other digital communication platforms is an added advantage.
- Strong sales ability with a proven capacity to convert customer enquiries into completed orders.
- Excellent written and verbal communication skills.
- Strong customer relationship management and follow-up skills.
- Good computer literacy with proficiency in Microsoft Office and digital communication tools.
- Excellent organizational skills with strong attention to detail.
- Ability to multitask and work efficiently in a fast-paced environment.
- Self-motivated, proactive, and able to take ownership of customer issues through resolution.
Salary
N110,000 per month.
Application Closing Date
12th October, 2026.
Method of Application
‎Interested and qualified candidates should send their CVs to: recruiter.u@fmragency.com using the job title as subject of mail.
Note
- Female candidates are strongly advised to apply.
- Only shortlisted candidates will be contacted.