Community Manager (Real Estate)
Location: Lagos
Employment Type: Full-time
About the Role
- We are looking for a proactive, engaging, and people-oriented Community Manager to build and manage a strong community around our real estate brand.
- The ideal candidate will be responsible for creating meaningful relationships with our online and offline audience, engaging realtors clients and prospects, responding to enquiries, encouraging conversations, and ensuring that members of our community have a positive experience with the brand.
- This role is ideal for someone who enjoys communicating with people, building relationships, creating engagement, and representing a brand professionally.
Key Responsibilities
- Build, manage, and grow the company's online and offline community.
- Engage with followers, clients, prospects, and other members of the company's community across relevant platforms.
- Respond promptly and professionally to comments, direct messages, enquiries, and other community interactions.
- Initiate conversations and activities that encourage audience participation and engagement.
- Develop and implement community engagement strategies that support brand awareness and business growth.
- Monitor conversations around the company's brand and identify opportunities to engage with the audience.
- Build strong relationships with existing and potential clients.
- Welcome and nurture new members of the company's community.
- Organise and support community events, meetups, webinars, property events, and other engagement activities.
- Work closely with the Sales, Marketing, and Media teams to convert community engagement into meaningful business opportunities.
- Identify frequently asked questions, concerns, and feedback from the community and communicate relevant insights to management.
- Handle complaints and sensitive community interactions professionally and escalate issues when necessary.
- Encourage satisfied clients and community members to share their experiences, testimonials, and referrals.
- Monitor community growth and engagement and prepare regular reports for management.
- Stay informed about real estate trends, audience interests, and social media/community engagement trends.
- Represent the company professionally across all community touchpoints.
Requirements
- Bachelor's degree or HND in Marketing, Communications, Public Relations, Business Administration, or a related field.
- 1–3 years of experience in community management, customer relations, social media management, marketing, communications, or a related role.
- Excellent written and verbal communication skills.
- Strong interpersonal and relationship-building skills.
- Ability to engage different types of people and create meaningful conversations.
- Good understanding of social media platforms and online communities.
- Strong customer service and conflict-resolution skills.
- Organised, proactive, creative, and highly responsive.
- Ability to work independently and as part of a team.
- Good knowledge of Microsoft Office and social media management tools.
- Experience in real estate, property management, or a related industry is an added advantage.
Key Skills:
- Community Engagement
- Customer Relations
- Communication
- Social Media
- Relationship Management
- Conflict Resolution
- Event Coordination
- Brand Representation
- Lead Nurturing
What We Offer
- Competitive salary (N150,000 - N200,000 monthly)
- Career growth and development opportunities.
- Opportunity to work with a growing real estate brand.
- A collaborative and dynamic working environment.
- Opportunities to participate in community and real estate events.
Application Closing Date
30th October, 2026
How to Apply
Interested and qualified candidates should send their CV to: hr@astracrestinvestmentlimited.com using "Community Manager" as the subject of the email.