Head of Operations and Business Intelligence
Location: Egbeda, Lagos
Employment Type: Full-time
Description
This role will be responsible for overseeing end-to-end operations, optimizing processes, and leveraging business intelligence to improve performance, profitability, and compliance in a highly regulated environment.
The ideal candidate will combine strong operational leadership with advanced analytical capabilities to support growth, efficiency, and strategic planning.
Key Responsibilities
Operations Leadership:
Oversee day-to-day operations across manufacturing, warehousing, logistics, and distribution.
Ensure compliance with GMP, GDP, NAFDAC, and other regulatory standards.
Develop and implement operational policies, procedures, and SOPs.
Drive operational efficiency, productivity, and cost optimization.
Ensure business continuity and risk mitigation across operations.
Supply Chain & Distribution Management:
Oversee procurement, inventory management, and distribution operations.
Optimize demand planning, forecasting, and stock availability.
Reduce stock-outs, expiries, and operational losses.
Coordinate with sales and marketing teams to align supply with market demand.
Business Intelligence & Data Analytics:
Establish and manage business intelligence frameworks, dashboards, and reporting tools.
Collect, analyze, and interpret operational and commercial data.
Provide actionable insights to support strategic and tactical decisions.
Monitor performance trends, KPIs, and risk indicators.
Performance Management & Reporting:
Define and track operational and business performance KPIs.
Prepare periodic performance reports for executive management and the board.
Translate data insights into operational improvements and strategic initiatives.
Drive a performance-driven and data-informed culture.
Process Improvement & Digital Transformation:
Lead process improvement initiatives using data-driven methodologies.
Implement digital tools and systems to improve operational visibility and efficiency.
Support ERP, BI, and automation initiatives across the organization.
Compliance, Risk & Quality Management:
Ensure operational adherence to regulatory, quality, and safety standards.
Monitor and address operational risks and audit findings.
Support regulatory inspections, audits, and corrective actions.
Leadership & Stakeholder Management:
Lead and develop operations and BI teams.
Collaborate with finance, sales, regulatory, quality, and IT teams.
Act as a key advisor to executive leadership on operational and data matters.
Key Performance Indicators (KPIs)
Operational Efficiency:
Production efficiency and capacity utilization
Order fulfilment rate
Reduction in operational downtime
Cost per unit produced or distributed
Supply Chain Performance:
Inventory turnover ratio.
Reduction in stock-outs and expiries.
Forecast accuracy.
On-time-in-full (OTIF) delivery rate
Business Intelligence & Reporting:
Accuracy and timeliness of BI dashboards and reports.
Percentage of decisions supported by data insights.
Adoption rate of BI tools across departments.
Compliance & Quality:
Number of regulatory or quality non-compliance incidents (target: zero).
Audit and inspection outcomes.
Timely closure of corrective actions (CAPAs).
Financial & Cost Management:
Operational cost variance against budget.
Cost savings achieved through optimization initiatives.
Margin improvement attributable to operational efficiencies.
Process Improvement & Digitalization:
Number of process improvement initiatives implemented.
Cycle time reduction.
Digital transformation milestones achieved.
Leadership & Team Performance:
Team productivity and performance ratings.
Staff retention and development metrics.
Cross-functional collaboration effectiveness.
Qualifications & Experience
Bachelor’s Degree in Business Administration, Operations Management, Data Analytics,
Pharmacy, or a related field.
A Master's Degree (MBA or related) is an added advantage.
Minimum of 8 – 10 years of relevant experience, with at least 3–5 years in a senior operations or business intelligence leadership role.
Prior experience in the pharmaceutical, FMCG, or healthcare industry is highly preferred.
Proven experience in process improvement, analytics, and strategic operations management.
Skills & Competencies:
Strong leadership and people management skills.
Advanced analytical and problem-solving abilities.
Proficiency in data analysis tools, dashboards, and reporting systems (e.g., Excel, Power BI,
SQL, or similar).
Excellent strategic thinking and decision-making skills.
Deep understanding of operations, supply chain, and performance management.
High attention to detail with the ability to work under pressure.
Strong communication and stakeholder management skills
What We Offer
Competitive Salary: N500,000 - N700,000 / month.
Opportunity to work with a reputable pharmaceutical organization.
Career growth and leadership development opportunities.
Collaborative and performance-driven work environment.
Exposure to strategic decision-making at executive level.
Application Closing Date
30th March, 2026.
How to Apply
Interested and qualified candidates should send their CV to: recruit@elizabethmaddeux.com using “Head of Operations and Business Intelligence @ Egbeda” as the subject of the email.
Note: Only qualified candidates will be contacted.