Operations / Facility Officer

Operations / Facility Officer

Location: Port-Harcourt, Rivers

Employment Type: Full-time

Job Description 

• We are seeking an experienced and results-driven Operations/Facility Officerto oversee the day-to-day operations of a growing health and wellness centre in Port Harcourt.
• The ideal candidate will be responsible for ensuring smooth operations, exceptional client experience, effective team performance, and consistent delivery of our service standards.

Key Responsibilities

Operations & Service Delivery:

• Oversee the daily operations of the centre and ensure smooth workflow across all departments.
• Develop and implement operational processes, SOPs and controls.
• Ensure the centre consistently meets established service and operational standards.
• Identify operational gaps and implement solutions to improve efficiency and productivity.

Team Management:

• Lead, supervise and coordinate operational and support teams.
• Monitor staff attendance, performance, productivity and compliance with company policies.
• Promote accountability, teamwork and a high-performance culture.
• Support staff development and performance improvement initiatives.

Client Experience:

• Monitor the client journey and ensure a consistently excellent client experience.
• Handle operational complaints, escalations and service recovery.
• Identify opportunities to improve client satisfaction, retention and overall experience.

Vendor & Supplier Management:

• Manage relationships with vendors, suppliers and external service providers.
• Source and evaluate vendors based on quality, reliability and cost-effectiveness.
• Negotiate pricing, service terms and contracts where required.
• Monitor vendor performance and ensure agreed service standards are maintained.
• Coordinate procurement of operational supplies, equipment and other business needs.
• Maintain proper vendor records and resolve vendor-related issues promptly.

Licensing, Regulatory & Liaison Management:

• Coordinate the processing, renewal and maintenance of all required branch licences, permits, registrations and regulatory documentation.
• Maintain an up-to-date regulatory and licensing calendar to ensure timely renewals and compliance.
• Act as the branch’s liaison with relevant regulatory bodies, government agencies, service providers and other external stakeholders.
• Coordinate regulatory inspections, correspondence, submissions and follow-up activities.
• Ensure all required documentation is properly maintained and readily available.
• Escalate regulatory issues and compliance risks to management promptly.

Facility & Inventory Management:

• Ensure the centre, equipment and facilities are properly maintained and operationally ready.
• Monitor inventory levels and ensure adequate availability of supplies.
• Coordinate maintenance, repairs and other facility-related requirements.
• Ensure compliance with health, safety, hygiene and internal operational standards.

Business & Performance Management:

• Work closely with management to improve operational efficiency and business performance.
• Monitor operational KPIs and identify areas for improvement.
• Prepare regular operational reports and provide actionable insights to management.
• Support initiatives that improve revenue performance, cost management and overall business growth.

Requirements

• Bachelor’s Degree in Business Administration, Management, Health Administration or a related field.
• 3–4years’ experience in operations management, preferably within healthcare, wellness, hospitality, beauty or another service-driven environment.
• Proven experience managing teams, vendors and day-to-day business operations.
• Experience coordinating licences, regulatory requirements or government liaison will be an added advantage.
• Strong negotiation, problem-solving and organisational skills.
• Excellent communication and stakeholder management skills.
• Strong understanding of operational controls, reporting and performance management.
• Ability to work independently, take ownership and drive results in a fast-paced environment.

Salary

N250,000 - N350,000 monthly.

Application Closing Date

20th October, 2026.

Method of Application

Interested and qualified candidates should submit their CV and cover letter to: peopleplusng@gmail.com using “Operations/Facility Officer– Port Harcourt” as the subject of the mail.