In-Store Customer Service Representative
Location: Ikeja, Lagos
Employment Type: Full-time
Responsibillities
Customer Engagement & Sales:
- Welcome customers professionally at all times (day and night shifts).
- Understand customer needs and recommend suitable wines, spirits, beers, and mixers.
- Upsell and cross-sell products (e.g., mixers, ice, snacks, gift packs).
- Handle customer enquiries, complaints, and feedback courteously.
Point-of-Sale (POS) Operations:
- Process sales transactions accurately using POS systems.
- Handle cash, POS, transfers, and e-payments with zero discrepancies.
- Issue receipts and ensure proper documentation of sales.
- Carry out shift opening and closing cash reconciliation.
Product Knowledge & Merchandising:
- Maintain strong knowledge of product ranges, promotions, and pricing.
- Ensure shelves are fully stocked, neatly arranged, and price-tagged.
- Monitor fast-moving and low-stock items and report promptly.
- Support visibility of premium brands and promotional displays.
Inventory & Stock Control:
- Receive, count, and verify stock deliveries accurately.
- Prevent stock losses through careful handling and monitoring.
- Track damaged, expired, or returned products.
- Participate in routine stock counts and handover checks.
Compliance & Responsible Sales:
- Enforce legal age restrictions and refuse sales to underage customers.
- Promote responsible alcohol consumption.
- Adhere to company policies and local regulatory guidelines.
- Maintain professionalism during late-night or high-risk periods.
Security & Store Safety:
- Remain alert to suspicious activities, especially during night shifts.
- Follow store security procedures and emergency protocols.
- Coordinate with security personnel where applicable.
- Ensure store cleanliness and safety at all times.
Shift Handover & Reporting:
- Complete detailed shift handover notes (sales, issues, stock, incidents).
- Report operational challenges, customer issues, or security concerns.
- Support smooth transition between shifts to maintain 24-hour continuity.
Customer Loyalty & Experience:
- Build repeat patronage through friendly and efficient service.
- Encourage customer loyalty programs, promos, or repeat purchases.
- Handle VIP or regular customers with discretion and consistency.
Requirements
- Excellent communication and interpersonal skills
- Basic numeracy and POS handling
- Product knowledge of wines & spirits
- Integrity, vigilance, and reliability
- Ability to work shifts, weekends, and nights.
Salary
N80,000 - N100,000 per month.
Application Closing Date
14th October, 2026.
How to Apply
Interested and qualified candidates should send their CV / resume to: marketing@thirstify.ng using the job title as the subject of the mail.
Note:For more enquiries, Whatsapp 08138303700.