Key Account Manager
Location: Lagos
Employment Type: Full-time
Responsibilities
- Manage and grow relationships with the organisation's strategic clients and partners.
- Develop account plans to increase transaction volumes, revenue, and customer retention.
- Identify opportunities to cross-sell and upsell the organisation's products and services.
- Coordinate onboarding of new enterprise clients and strategic payment partners.
- Serve as the primary escalation point for key customer issues and ensure timely resolution.
- Work closely with Product, Technology, Operations, Compliance, Finance, and Customer Support teams to ensure seamless service delivery.
- Monitor customer performance, transaction trends, and service levels, providing regular business reviews and recommendations.
- Negotiate commercial terms, renewals, and partnership agreements within approved authority limits.
- Drive merchant acquisition and expansion of payment corridors across Africa.
- Maintain accurate CRM records, account pipelines, and revenue forecasts.
- Prepare weekly and monthly reports on account performance, revenue, customer satisfaction, and pipeline activities.
- Monitor market trends, competitor activities, and emerging opportunities to support business growth.
- Ensure compliance with company policies, AML/CFT requirements, and applicable regulatory obligations.
Salary
N450,000 - N650,000 per month.
Application Closing Date
30th October, 2026.
How to Apply
Interested and qualified candidates should:
Click here to apply online