Receptionist – Apartment Hotel
Location: Apo, Abuja (FCT)
Employment Type: Full-time
Industry: Hospitality & Serviced Apartments
Job Description
- We are seeking experienced, professional and customer-focused Receptionists to manage guest reception and front-office operations at a serviced apartment facility in Apo, Abuja.
- The ideal candidates should have 7–9 years of practical, hands-on experience working in hotels, serviced apartments, short-let apartments or similar hospitality environments, with strong customer service, communication, administrative and front-office skills.
- The successful candidates will serve as the first point of contact for guests, ensuring smooth check-in and check-out, effective reservation management, prompt response to enquiries and a professional guest experience.
Key Responsibilities
- Welcome guests and provide a professional and friendly reception experience.
- Handle guest check-in and check-out accurately and efficiently.
- Manage reservations, guest enquiries, requests and service needs.
- Handle guest complaints professionally and escalate issues when necessary.
- Maintain accurate guest records, bookings, payments and reception documentation.
- Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.
- Monitor guest arrivals, departures, reservations and special requests.
- Manage and update bookings across PMS, OTA and online booking platforms.
- Provide information about apartment facilities, services, policies and local attractions.
- Prepare daily reception and operational reports for management.
Requirements & Qualifications
- Bachelor’s Degree, HND or OND in Hospitality Management, Business Administration or a related field.
- Minimum of 7 years of practical, hands-on experience working in a hotel, serviced apartment, short-let apartment or similar hospitality environment.
- Proven experience in front-office/reception operations.
- Proficiency in PMS and hotel management software.
- Proficiency in Microsoft Excel and other relevant computer applications.
- Practical experience managing OTA and online booking platforms.
- Experience handling reservations, guest check-in/check-out, payments and guest records.
- Strong knowledge of guest service, reservation management and front-office procedures.
- Excellent communication, interpersonal and customer service skills.
- Strong problem-solving, organisational and administrative abilities.
- Ability to handle guest complaints and difficult situations professionally.
- High level of professionalism, attention to detail and personal presentation.
- Ability to coordinate effectively with housekeeping, maintenance, security and other departments.
- Ability to work shifts, weekends and public holidays when required.
Salary
N150,000 / Monthly.
Application Closing Date
13th October, 2026.
How to Apply
Interested and qualified candidates should send their CV to startupsoarhr@gmail.com using "Receptionist – Apartment Hotel, Apo, Abuja" as the subject of the email.
Note: Only shortlisted candidates will be contacted.