Customer Service Representative & Cashier
Location: Yaba, Lagos
Employment Type: Full-time
Department: Customer Service & Retail Operations
Reports To: Store/Operations Manager
About the Role
- Dezigntees.ng is seeking a friendly, reliable, and customer-focused Customer Service Representative & Cashier to join our team.
- The successful candidate will be responsible for providing excellent customer service, processing customer purchases accurately, handling cash and electronic payments, assisting customers with products and orders, and supporting day-to-day store operations.
- This position requires someone who is organized, trustworthy, detail-oriented, and comfortable interacting with customers in a busy retail environment.
Key Responsibilities
Customer Service:
- Welcome customers and provide friendly, professional service.
- Assist customers with product selection, pricing, sizes, colours, designs, availability, and other product-related questions.
- Respond to customer inquiries in person, by phone, WhatsApp, email, and social media where required.
- Listen to customer concerns and resolve complaints professionally.
- Provide accurate information about orders, pickup, delivery, exchanges, and returns.
- Follow up on customer requests and ensure issues are resolved promptly.
- Maintain a positive customer experience from initial inquiry through purchase and after-sales service.
Cashier & Payment Processing:
- Operate the company's cash register/POS system accurately.
- Process cash, debit/credit card, bank transfer, mobile payment, and other approved payment methods.
- Issue receipts and confirm payments before releasing products or orders.
- Accurately calculate change and reconcile cash at the end of each shift.
- Maintain accurate records of daily sales and transactions.
- Report payment discrepancies, shortages, overages, or suspicious transactions to the supervisor.
- Follow company procedures for refunds, exchanges, discounts, and cancelled transactions.
- Handle customer and payment information confidentially.
Order Processing:
- Receive and accurately enter customer orders.
- Verify product details, quantities, sizes, colours/designs, customer information, and delivery or pickup details.
- Confirm payment status and ensure orders are properly documented.
- Coordinate with production, inventory, and delivery teams to ensure customer orders are completed correctly.
- Notify customers when orders are ready for pickup or have been dispatched.
- Track outstanding and delayed orders and escalate issues when necessary.
Sales & Store Support:
- Assist customers in identifying products that meet their needs.
- Promote relevant products, designs, promotions, and available offers.
- Maintain an organized and presentable customer-service/cashier area.
- Assist with displaying products and maintaining appropriate stock levels.
- Report low-stock items or inventory discrepancies to the appropriate team member.
- Support inventory counts and basic stock-control activities.
- Assist with opening and closing store procedures when required.
Returns & Customer Issues:
- Receive and document approved returns and exchange requests.
- Verify returned items according to company policies.
- Assist customers with replacement or exchange processes.
- Escalate complex complaints, refund requests, or order discrepancies to management.
- Maintain accurate records of returns, exchanges, and customer complaints.
Qualifications
- Secondary school certificate, diploma, or equivalent qualification.
- Previous experience in customer service, cashiering, retail, sales, or order processing is preferred.
- Experience using a POS system or electronic payment systems is an advantage.
- Basic computer skills, including Microsoft Word and Excel.
- Good numerical and record-keeping skills.
- Strong verbal and written communication skills.
- Ability to work effectively in a busy customer-facing environment.
Required Skills:
- Customer Service
- Cash Handling
- POS Operations
- Payment Processing
- Order Entry & Processing
- Retail Sales
- Complaint Resolution
- Returns & Exchanges
- Inventory Support
- Data Entry
- Record Keeping
- Communication
- Attention to Detail
- Time Management
- Problem Solving
- Teamwork.
Personal Attributes
The ideal candidate should be:
- Friendly and approachable
- Honest and trustworthy
- Patient and professional
- Accurate and detail-oriented
- Well organized
- Reliable and punctual
- Comfortable handling money and customer information
- Able to multitask during busy periods
- Customer-focused and solution-oriented.
Working Environment:
- This is a customer-facing role requiring regular interaction with customers and collaboration with sales, production, inventory, and delivery teams.
- The successful candidate should be comfortable working in a fast-paced environment while maintaining accuracy and professionalism.
Application Closing Date
20th October, 2026.
How to Apply
Interested and qualified candidates should send their CV/resume and a brief cover letter outlining their customer service, cashier, retail, or order-processing experience to: gbenga.a@dezigntees.ng using the Job Title as the subject of the email.