Loan Management & Recovery Officer
Location: Port Harcourt, Rivers
Employment Type: Full-time
Job Description
- Our client seeking a competent, detail-oriented Loan Management & Recovery Officer to join its team.
- The Loan Management & Recovery Officer is responsible for monitoring loan portfolios, tracking repayment performance, managing overdue and delinquent accounts, and ensuring timely recovery of outstanding loan obligations.
- The role involves regular customer follow-up, field visits, payment monitoring, account reconciliation, and implementing appropriate recovery strategies to minimize loan losses and reduce Portfolio at Risk (PAR).
Key Responsibilities
- Monitor loan accounts and repayment schedules to ensure customers meet their payment obligations.
- Identify overdue, delinquent, and missed-payment accounts and initiate timely follow-up.
- Contact customers through calls, messages, emails, and physical visits regarding outstanding repayments.
- Conduct regular and surprise field visits to customers to assess business activities and repayment capacity.
- Receive loan repayment funds from customers and ensure accurate posting to their accounts.
- Maintain accurate records of loan repayments, outstanding balances, and delinquent accounts.
- Monitor the loan portfolio and support efforts to maintain Portfolio at Risk (PAR) at an acceptable level.
- Develop and implement appropriate follow-up and recovery strategies for overdue accounts.
- Negotiate repayment arrangements with customers in line with approved company policies.
- Escalate seriously delinquent accounts to management for further recovery action.
- Prepare periodic reports on loan performance, overdue accounts, recoveries, and outstanding balances.
- Reconcile customer payments and ensure discrepancies are promptly investigated and resolved.
- Maintain professional relationships with customers throughout the monitoring and recovery process.
- Ensure all loan monitoring and recovery activities comply with the organization's policies, procedures, and applicable regulations.
- Work closely with the credit, operations, and finance teams to ensure effective loan administration and recovery.
Requirements
- Bachelor's degree/HND in Accounting, Banking & Finance, Economics, Business Administration, or a related field.
- 2–5 years of experience in loan management, credit administration, collections, or recovery, preferably within a bank, microfinance bank, or financial institution.
- Knowledge of loan monitoring, repayment schedules and credit recovery processes.
- Understanding of Portfolio at Risk (PAR) and delinquency management.
- Strong numerical and analytical skills.
- Proficiency in Microsoft Excel and other relevant financial/banking software.
- Excellent communication, negotiation, and customer relationship skills.
- Ability to conduct field visits and engage customers professionally.
- Strong follow-up, organization, and record-keeping skills.
- Ability to work with recovery targets and meet deadlines.
- High level of integrity, confidentiality, and attention to detail.
Salary
N250,000 - N300,000 / month.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should send their updated CV to: frontdeskellasot@gmail.com using the Job Title as the subject of the mail.
Note: Only candidates resident in Port Harcourt will be considered.