Floor Manager
Location: Lagos
Employment Type: Full-time
Key Responsibilities
Daily Floor Operations:
- Oversee the smooth running of the lounge, bar, or assigned operational floor.
- Ensure the floor is properly set up, clean, organised, and ready for business before opening.
- Monitor service throughout the day and promptly address operational issues.
- Ensure company procedures and service standards are consistently followed.
Staff Supervision:
- Supervise waiters, bartenders, hosts/hostesses, runners, and other floor staff.
- Allocate duties and workstations according to operational needs.
- Monitor staff attendance, punctuality, grooming, uniforms, and general conduct.
- Provide guidance and coaching to improve staff performance.
- Address minor staff issues and escalate serious or recurring matters to HR/Management.
Guest Experience:
- Ensure guests receive professional, courteous, and timely service.
- Monitor guest satisfaction and respond promptly to complaints or concerns.
- Resolve service-related issues professionally while protecting the company's interests.
- Welcome and interact with guests where necessary and maintain good customer relationships.
- Monitor VIP and special guests in accordance with company policies.
Service Quality:
- Monitor food and beverage service to ensure orders are accurate and delivered promptly.
- Coordinate effectively between the kitchen, bar, cashier, and service teams.
- Ensure tables and service areas, are properly maintained.
- Monitor portion presentation, cleanliness, service etiquette, and overall guest experience.
Sales and Revenue Support:
- Encourage staff to promote appropriate food, beverages, activities, and special offers.
- Monitor sales activities and identify opportunities to increase revenue.
- Ensure minimum-spend requirements, table policies, and other commercial procedures are properly implemented.
- Monitor complimentary items, discounts, voids, and other exceptions in accordance with company policy.
Stock and Equipment Monitoring:
- Monitor the availability of operational items required for service.
- Report shortages, damaged equipment, or maintenance issues promptly.
- Work with relevant departments to ensure adequate supplies are available.
- Help minimise wastage, breakages, and unnecessary costs.
Health, Safety & Hygiene:
- Ensure staff comply with food safety, hygiene, health, and safety requirements.
- Monitor cleanliness of guest and service areas.
- Report hazards, accidents, damaged equipment, or safety concerns immediately.
Cash/POS & Operational Controls:
- Ensure floor staff follow approved payment procedures.
- Monitor transactions and immediately report discrepancies or suspicious activities.
- Ensure unauthorised discounts, complimentary items, or cancellations are not granted.
- Coordinate with the Accounts/Cashier team where clarification is required.
Opening and Closing Duties:
- Conduct or supervise opening checks before operations commence.
- Ensure all assigned areas are properly closed and secured at the end of the shift.
- Verify that equipment, furniture, service items, and operational areas are properly accounted for.
- Complete shift reports and communicate outstanding issues to Management.
Reporting:
- Report guest complaints, staff issues, incidents, shortages, damages, and other operational concerns.
- Provide Management with feedback on service performance and areas requiring improvement.
Application Closing Date
30th September, 2026.
How to Apply
Interested and qualified candidates should send their CV to: labellelifehr@gmail.com using the Job Title and location as the subject of the email.