Customer Care Representative (Rotating Shifts)
Location: Ikeja, Lagos (fully on-site)
Employment Type: Full-time
Responsibilities
- Manage incoming calls and customer inquiries.
- Identify and assess customer needs to ensure satisfaction.
- Build strong customer relationships through open and interactive communication.
- Provide accurate, valid, and complete information using the right tools and procedures.
- Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
- Follow company communication procedures, guidelines, and policies.
- Manage online customer interactions and resolve issues effectively.
Basic Requirements
- Minimum of ND or NCE (HND and BSc also welcome).
- Gender: Female.
- Computer literate.
- Good communication and customer service skills.
- Experience in customer service, crypto, fintech, betting or banking is an advantage.
Work Schedule
- Rotating morning, afternoon and night shifts, as our service runs every day.
- Two days off per week based on your assigned schedule.
- If your shift falls on a Sunday or public holiday, you will work that day.
- Personal phones are not allowed during working hours. Phones are submitted to the supervisor at the start of each shift and returned at the end. In an emergency, you may use the company phone, and your family can reach you through the company line.
Salary
N120,000 monthly starting salary (including allowances and bonuses).
Application Closing Date
30th October, 2026.
Method of Application
Interested and qualified candidates should Click Here to Apply
Note
- This role is fully on-site in Ikeja. Candidates living in or close to Ikeja will be given priority.
- False information or fake documents will lead to disqualification.
- Only shortlisted candidates will be contacted for the interview.