Salon Manager
Location: Lekki, Lagos
Employment Type: Full-time
Job Summary
- The Salon Manager will be responsible for overseeing the day-to-day operations of the salon, ensuring smooth service delivery, excellent customer experience, effective team performance, and achievement of sales and business targets.
- The ideal candidate should have strong leadership and organisational skills, sound knowledge of the beauty industry, and the ability to manage both people and salon operations effectively.
Key Responsibilities
- Oversee the daily operations of the salon and ensure smooth workflow.
- Manage, supervise, and coordinate salon staff to ensure productivity and professionalism.
- Ensure excellent customer service and address customer enquiries, complaints, and feedback promptly.
- Manage customer enquiries, including social media DMs, calls, bookings, and walk-ins.
- Monitor appointments, staff schedules, service delivery, and customer flow.
- Drive sales and ensure the salon meets its revenue and customer retention targets.
- Oversee pricing, service charges, and ensure accurate customer billing.
- Monitor staff performance, attendance, punctuality, grooming, and adherence to company policies.
- Ensure all salon staff maintain high standards of hygiene, appearance, and professionalism.
- Identify operational challenges and recommend practical solutions to management.
- Monitor salon supplies, equipment, and inventory and communicate replenishment needs.
- Ensure salon equipment and facilities are properly maintained and used responsibly.
- Support the recruitment, onboarding, training, and development of salon staff.
- Implement and enforce salon SOPs, policies, and service standards.
- Prepare and submit regular operational and performance reports to management.
- Collaborate with HR and other departments on employee-related and operational matters.
- Stay informed about beauty industry trends and recommend opportunities for service improvement and business growth.
Requirements
- Bachelor’s Degree / HND in Business Administration, Hospitality Management, or a related field is an advantage.
- 5–6 years of experience in the beauty/salon industry, with at least 2 years in a managerial or supervisory role.
- Proven experience managing a salon, beauty studio, or similar customer-facing business.
- Strong knowledge of salon operations and customer service.
- Excellent leadership, communication, and interpersonal skills.
- Strong organisational and problem-solving abilities.
- Ability to manage multiple tasks in a fast-paced environment.
- Good understanding of sales, customer retention, and business development.
- Proficiency in Microsoft Office and/or relevant business management tools.
- Professional appearance and strong attention to detail.
Application Closing Date
31st October, 2026.
How to Apply
Interested and qualified candidates should send their CV / Resume to: hr@thetripletsstudio.com using "Salon Manager" as the subject of the mail.