Customer Service Officer
Location: Garki, Abuja (FCT)
Employment Type: Full-time
Job Summary
- We are looking for a highly motivated and skilled customer service officer with experience in the banking sector especially with federal governemnt facilities.
Key Responsibilities
The desire candidate would be tasked with:
- Attend to customer enquiries through phone, email, WhatsApp, and other communication channels.
- Provide accurate information about the company’s financial products and services.
- Resolve customer complaints and issues promptly and professionally.
- Follow up with customers regarding applications, repayments, documentation, and other service requests.
- Maintain accurate and up-to-date customer records.
- Escalate complex customer issues to the appropriate department.
- Ensure a positive customer experience and maintain good customer relationships.
- Work closely with the Operations, Credit, Recovery, and Business Development teams.
Requirements
- Minimum of 3 years’ relevant customer service experience, preferably within a bank, fintech, lending, microfinance, or other financial services company.
- Bachelor's degree/HND in Business Administration, Finance, Economics, or a related field.
- Excellent verbal and written communication skills.
- Strong customer relationship and problem-solving skills.
- Good knowledge of Microsoft Office and customer service tools.
- Ability to work under pressure and handle difficult customers professionally.
- Strong attention to detail and ability to maintain confidentiality.
- Previous experience handling financial products, loan customers, or repayment-related enquiries will be an added advantage.
Salary
N200,000 - N230,000 monthly.
Application Closing Date
6th October, 2026.
How to Apply
Interested and qualified candidates should send their CV to: hr@gracemonilimited.com using “Customer Service Officer” as the subject of the mail.