Call Centre Agent
Location: Lekki, Ikate, Lagos
Employment Type: Full-time
Job Purpose
- To manage customer calls and enquiries professionally, provide accurate information, resolve issues, and deliver an excellent customer experience.
Key Responsibilities
- Handle inbound and outbound customer calls.
- Respond to enquiries about services, bookings, events, memberships, and other offerings.
- Attend to customer complaints and escalate issues when necessary.
- Follow up on enquiries, leads, bookings, and customer requests.
- Record customer interactions and feedback accurately.
- Identify and convert potential sales opportunities.
- Coordinate with relevant departments to resolve customer requests.
- Maintain a professional and courteous telephone manner at all times.
Requirements
- Bachelor’s degree or equivalent.
- 3 years’ experience in customer service, call centre, hospitality, or a related role.
- Excellent communication and interpersonal skills.
- Good listening, problem-solving, and follow-up skills.
- Customer-focused, professional, and confident personality.
- Ability to work under pressure and handle difficult customers professionally.
Application Closing Date
30th September, 2026.
How to Apply
Interested and qualified candidates should send their CV to: hr@designunion.com using "Call Centre Agent” as the subject of the email.