Hotel Operations Manager
Location: Ikeja, Lagos
Job Role
- The Operations Manager is responsible for overseeing the day-to-day operations of the hotel, ensuring smooth service delivery, efficient staff performance, guest satisfaction, cost control, and compliance with hotel standards.
Key Duties
Daily Operations:
- Supervise all hotel departments and daily activities.
- Ensure smooth coordination between Front Office, Housekeeping, Food & Beverage, Maintenance, Security, and other departments.
- Monitor daily hotel operations and resolve operational challenges promptly.
Staff Management:
- Supervise and coordinate departmental heads and staff.
- Prepare duty rosters and monitor attendance and punctuality.
- Ensure staff follow hotel policies, SOPs, and service standards.
- Identify training needs and support staff development.
Guest Satisfaction:
- Ensure excellent customer service and guest experience.
- Handle and resolve guest complaints professionally.
- Monitor guest feedback and implement improvements.
Revenue & Cost Control:
- Monitor daily sales, room occupancy, and departmental revenue.
- Control operational expenses and minimize wastage.
- Ensure proper use and accountability of hotel resources.
Quality & Standards:
- Conduct regular inspections of rooms, public areas, restaurant, kitchen, and other facilities.
- Ensure cleanliness, maintenance, safety, and service standards are maintained.
- Ensure compliance with hotel policies and regulatory requirements.
Reporting:
- Review daily operational reports, occupancy reports, sales reports, and departmental performance.
- Prepare regular management reports.
- Report operational issues and recommendations to the General Manager/Management.
Maintenance & Facilities:
- Coordinate with the maintenance team to ensure facilities and equipment remain functional.
- Follow up on repairs and preventive maintenance.
- Ensure the hotel environment is safe and properly maintained.
Procurement & Inventory:
- Monitor stock levels and departmental supplies.
- Work with procurement/stores to prevent shortages and unnecessary purchases.
- Monitor proper storage and usage of hotel items.
Management Support:
- Assist the General Manager in implementing management decisions.
- Participate in meetings and operational planning.
- Support budgeting, business development, and improvement initiatives.
Salary
N300,000 per month.
Application Closing Date
22nd September, 2026.
How to Apply
Interested and qualified candidates should send their CV to: efezisouthsea2000@gmail.com using the Job Title as the subject of the email.