Assistant Front Office Manager
Job Identification: 223991
Location: Lagos
Job Summary (Exceptional Hospitality Starts with You)
- Picture yourself brightening someone’s day.
- When you join our Hotels team, that’s exactly what you’ll do every time you come to work!
- As an Assistant Front Office Manager, you’re not just helping oversee daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
Here's what you'll do during a typical day:
- Support daily front office operations: Assist in overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards.
- Monitor and elevate service: Assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience.
- Support revenue initiatives: Assist in promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth.
- Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions.
- Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards.
- Oversee VIP guest experience: Review VIP reservations and ensure an elevated and seamless check-in and check-out experience.
- Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online