Ticketing & Reservation Manager
Location: Lagos
Responsibilties / Duties
- Supervise and manage daily ticketing and reservation operations (Domestic & International). Issue, re-issue, re-route, and process refunds in compliance with airline policies and IATA rules.
- Perform fare construction, quotation, and ticketing using GDS (Amadeus / Galileo / Sabre). Handle complex itineraries, multi-city bookings, group bookings, and special requests (UMNR, WCHR, excess baggage). Check and minimize ADM (Agency Debit Memo) and ensure 100% accuracy to avoid airline penalties.
- Monitor and manage queues: Ticketing queues, schedule change, waitlist, SSR, and UN/NO queues.
- Oversee hotel reservations, car rentals, and ancillary services.
- Train, coach, and evaluate ticketing officers.
- Handle escalated ticketing issues and client complaints from Sales and Corporate clients.
- Liaise with airlines for special fares, group fares, seat confirmations, and waivers.
- Prepare daily sales reports, BSP reconciliation, and ticketing productivity reports.
- Ensure 24/7 support rotation for after-hours emergency ticketing.
- Keep team updated on airline promotions, new routes, travel regulations, and visa requirements.
- Ensure proper filing and documentation of tickets, PNRs, and refund records.
Requirements
Education:
- B.Sc / HND in any discipline
- Compulsory: IATA / UFTAA Diploma in Travel & Tourism or IATA Foundation in Travel & Tourism
- Amadeus / Galileo / Sabre GDS Certification is mandatory
- Additional certification in Airline Ticketing is an advantage.
Experience:
- 5 - 7 years hands-on ticketing and reservation experience in a reputable travel agency.
- At least 2-3 years in a supervisory / managerial role managing a ticketing team.
- Proven experience in handling Corporate, First/Business Class, and complex international itineraries.
- Must have experience in BSP reporting and ADM resolution.
- Experience with LCCs (ValueJet, Air Peace, etc.) and international airlines (Emirates, Qatar, British Airways, etc.).
Skills / Competencies:
- Expert proficiency in at least one GDS: Amadeus is compulsory, Sabre/Galileo is an added advantage
- Strong knowledge of fare construction, fare basis, endorsements, and airline fare rules
- Excellent understanding of IATA regulations, BSP procedures, and ADM handling
- High attention to detail and accuracy - zero tolerance for error
- Strong leadership and people management skills
- Excellent customer service and problem-solving ability
- Good communication and interpersonal skills
- Ability to work under pressure and meet tight deadlines
- Proficiency in MS Excel and ticketing reports
- High level of integrity and accountability.
Renumeration & Benefits
- Salary: Negotiable based on GDS expertise and experience
- Ticketing allowance / Performance incentive
- HMO, Pension, 13th Month
- Annual leave and travel benefits
- Professional training and GDS recertification support.
Application Closing Date
17th September, 2026.
How to Apply
Interested and qualified candidates should send their CV with GDS Certificates to: anthony.jikeme@eonglobalng.com using "Ticketing & Reservation Manager" as the subject of the mail.