Star Development Team Lead
Location: Abuja (FCT)
Employment Type: Full
Job Role
- The Star Development Team Lead manages a team of Star Development Coordinators responsible for recruiting, training, and onboarding Jaza Stars for new service locations.
- This role ensures that qualified personnel are hired and properly prepared to operate Jaza service locations effectively.
- The position plays a critical role in the successful launch and operation of new sites by ensuring each location has competent Jaza Stars who understand the company's mission and operational procedures.
Accountabilities
- Lead a team of Star Development Coordinators to achieve Jaza Star recruitment targets
- Ensure the team maintains a high First Pass Yield for recruitment and training processes
- Maintain team staffing levels to ensure required coordinator roles are filled
- Own the quality standards for Jaza Star recruitment, training, and onboarding
- Ensure consistent implementation of Star development processes across all new sites.
Roles & Responsibilities
Team Management and Development:
- Recruit, train, and mentor Star Development Coordinators
- Assign and track team member responsibilities for Jaza Star recruitment in assigned regions
- Conduct regular performance reviews and provide constructive feedback to team members
- Identify training needs and coordinate skill development for the Star Development team ○ Ensure team members understand and follow recruitment and training standards
Recruitment Strategy and Implementation:
- Develop and implement effective recruitment strategies for new Jaza service locations
- Oversee the creation and distribution of job advertisements for Jaza Star positions
- Establish standardized interview processes and selection criteria
- Ensure recruitment activities are aligned with expansion timelines
- Monitor recruitment metrics and adjust strategies to meet targets
Training Program Management:
- Oversee the development and maintenance of comprehensive training materials
- Ensure consistency in training delivery across all new sites
- Review and approve training schedules and logistics
- Implement effective evaluation methods to assess trainee competency
- Identify opportunities to improve training effectiveness and efficiency
Onboarding Quality Assurance:
- Maintain high First Pass Yield for the recruitment process by implementing quality control measures
- Review and approve final Jaza Star selections before contracting
- Ensure proper documentation of all Jaza Star information in the HR registry ○ Oversee the contract issuance and signing process for new Jaza Stars
- Monitor post-onboarding performance to identify training gaps
Go-Live Support and Evaluation:
- Coordinate Jaza Star participation in site go-live activities
- Oversee the first month of operational support for new Jaza Stars
- Implement performance monitoring mechanisms for newly onboarded Stars
- Ensure a smooth transition of Jaza Stars from recruitment to operations
- Evaluate the effectiveness of recruitment and training through star performance metrics
Go-Live Support and Evaluation:
- Provide regular updates to the QA Expansion/Growth Lead on recruitment progress
- Document and report key metrics, including Jaza Stars recruited, onboarded, and retention rates
- Present recruitment and training data during expansion team meetings
- Contribute to the refinement of recruitment, training, and onboarding processes
- Facilitate communication between the expansion team and the operations team regarding Star Development
Key Performance Indicators (KPIs)
- Team completion rate (percentage of required roles filled)
- Number of Jaza Stars recruited vs. targets
- First Pass Yield for recruitment (total Jaza Stars recruited minus number requiring replacement)
- Onboarding completion rate
Must have skills:
- Managerial skills: A bachelor’s degree in any related field.
- Ability to develop tailored recruitment strategies to attract candidates.
- Previous experience in roles where rural talent acquisition was done.
Salary
N220,000- N250,000 per month.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online