Credit Recovery Officer
Location: Port Harcourt, Rivers
Employment Type: Full-time
Job Summary
- We are seeking an experienced Credit Recovery Officer to manage and recover delinquent loan accounts, minimize credit losses, and improve portfolio quality.
- The successful candidate will be responsible for monitoring overdue accounts, communicating with delinquent customers, negotiating repayment arrangements, conducting field recovery activities where necessary, and escalating high-risk accounts for further action.
Key Responsibilities
- Monitor and manage overdue and delinquent loan accounts across assigned customer portfolios.
- Contact customers by phone, email, and physical visits to follow up on outstanding loan repayments.
- Negotiate repayment plans, settlements, and restructuring arrangements with delinquent customers.
- Conduct field visits and other recovery activities as required.
- Track customer commitments and ensure agreed repayment plans are followed.
- Identify high-risk and difficult accounts and escalate them appropriately.
- Maintain accurate and up-to-date records of recovery activities, customer commitments, and payments.
- Prepare regular recovery reports and provide updates on portfolio performance.
- Work closely with the Credit, Sales, Finance, and Legal teams to resolve delinquent accounts.
- Collaborate with the Legal team on escalated recovery actions, including litigation and repossession where necessary.
- Provide recommendations on effective recovery strategies for difficult accounts.
- Ensure all recovery activities comply with company policies, regulatory requirements, and ethical collection practices.
- Identify trends in loan defaults and recommend strategies to improve recovery rates and reduce future delinquencies.
Requirements
- Bachelor's Degree in Finance, Accounting, Business Administration, Economics, or a related field.
- Experience in field collections and customer negotiations is an advantage.
- Strong negotiation, communication, and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Good knowledge of credit, loan management, and debt recovery processes.
- Ability to analyze customer repayment patterns and develop data-driven recovery strategies.
- Strong documentation and record-keeping skills.
- Proficiency in Microsoft Word, Excel, and PowerPoint.
Salary
N200,000 - N300,000 monthly.
Application Closing Date
15th October, 2026.
How to Apply
Interested and qualified candidates should send their CV to: tophireafrica@gmail.com using the Job Title as the subject of the mail.
Note: Only candidates who meet the stated requirements will be contacted for the next stage of the recruitment process.