Customer Finance Representative
Location: Abuja (FCT)
Employment Type: Contract
Job Purpose
- The Customer Finance Representative (CFR) is responsible for following up with customers with outstanding payments, encouraging timely repayment, resolving overdue accounts, and improving the company's overall collection performance.
- The role requires regular customer engagement through phone calls and field visits, accurate reporting, and effective follow-up on payment commitments.
Key Responsibilities
Customer Follow-up:
- Contact customers with outstanding payments through home visits.
- Understand the reasons for delayed payments and agree on realistic payment arrangements.
- Maintain professional and respectful relationships with customers.
Collections:
- Drive daily and weekly collections from assigned customers.
- Follow up on customers who have promised to make payments.
- Ensure all payment commitments are properly tracked and converted into actual payments.
- Focus on high-priority overdue accounts and customers with significant outstanding balances.
Account Resolution:
- Identify customers who can be successfully resolved and prioritize them.
- Escalate difficult or high-risk accounts to the Zonal Team Lead where necessary.
- Resolution of PAR 30+, PAR 60+, cancelled, and other assigned accounts.
Field Activities:
- Conduct regular field visits to locate and engage customers.
- Visit customers within assigned communities and locations.
- Work with local agents and community contacts to improve customer reach and collections.
Reporting:
- Submit daily collection and field activity reports.
Provide accurate information on:
- Customers contacted
- Customers visited
- Amount collected
- Accounts resolved
- Payment promises
- Outstanding commitments
- Ensure all customer information and resolutions are properly reported.
Agent/Team Collaboration:
- Work closely with Sales Agents, CFRs, Team Leads, and the Zonal Team Lead to achieve collection targets.
- Share useful customer information that can support account resolution.
- Participate in collection drives and promotional campaigns.
Customer Service:
- Communicate with customers professionally and respectfully.
- Explain outstanding balances and payment expectations clearly.
- Handle customer concerns and complaints appropriately and escalate unresolved issues when required.
Key Performance Indicators (KPIs)
The Collection Agent will be measured based on:
- Daily and monthly collection amount
- Number of accounts resolved
- Promise-to-pay conversion rate
- PAR reduction
- Number of successful customer contacts
- Field visit effectiveness
- Recovery of overdue accounts
- Accuracy and timeliness of reports
- Compliance with company collection policies
Requirements
- Minimum of OND/NCE or relevant qualification is an advantage.
- Previous experience in collections, sales, customer service, microfinance, fintech, or PAYGo is an advantage.
- Good communication and negotiation skills.
- Ability to work in the field and travel within assigned locations.
- Basic knowledge of smartphones and data-entry applications.
- Ability to speak English and Hausa is an advantage.
- Must be target-driven, disciplined, honest, and results-oriented.
Personal Attributes:
The ideal Collection Agent should be:
- Result-oriented
- Persistent and proactive
- Good at negotiation
- Customer-focused
- Accountable
- Honest and trustworthy
- Able to work independently
- Comfortable working with daily and monthly targets
Overall Expectation:
- CFR is expected to turn customer follow-ups into actual payments and account resolutions, while maintaining professional customer relationships and providing accurate daily reports.
Additional Benefits
- Transportation
- Call card
- End of Month Commission
Application Closing Date
25th September, 2026.
How to Apply
Interested and qualified candidates should send their application to: murtala.abubakar@igniteaccess.com using the Job Title and Location as the subject of the email.