Operations Manager (SPA; Health & Wellness)
Location: Abuja (FCT)
Employment Type: Full-time
About the Role
- We are looking for a proactive, organised, and people-oriented FEMALE Operations Manager to oversee the day-to-day operations of our spa and wellness business.
- The ideal candidate will ensure that the business runs smoothly every day—from the moment a client walks through the door to the moment they leave. You will coordinate staff, monitor service quality, manage operational resources, resolve client concerns, and ensure that the spa consistently delivers a warm, professional, and memorable experience.
- This role requires someone who is not only good at managing people and processes but also understands that in the beauty and wellness industry, the client experience is everything.
Key Responsibilities
Daily Operations:
- Oversee the day-to-day operations of the spa and wellness centre.
- Ensure the facility is clean, organised, welcoming, safe, and ready for business each day.
- Ensure all treatments and services are delivered according to established standards.
- Monitor the daily opening and closing procedures.
- Ensure equipment, treatment rooms, reception areas, and other facilities are properly maintained.
- Identify operational gaps and implement practical solutions.
Staff & Team Management:
- Coordinate and supervise therapists, beauticians, receptionists, customer service staff, cleaners, and other operational personnel.
- Prepare and monitor staff schedules, shifts, attendance, and punctuality.
- Ensure staff are properly trained and understand their roles and service standards.
- Set clear performance expectations and follow up on deliverables.
- Address staff concerns, conflicts, and performance issues professionally.
- Promote teamwork, professionalism, discipline, and a positive workplace culture.
- Identify training and development needs and make recommendations to management.
Customer Experience:
- Ensure clients receive excellent service from booking to completion of treatment.
- Monitor customer feedback, complaints, reviews, and satisfaction levels.
- Personally handle escalated customer complaints and ensure timely resolution.
- Identify opportunities to improve the customer journey and increase client retention.
- Encourage a culture where every client feels valued, respected, and well cared for.
Sales & Revenue Support:
- Monitor daily bookings, appointments, sales, and service utilisation.
- Work with the team to maximise bookings and reduce idle treatment periods.
- Support the development and implementation of promotions, packages, memberships, and loyalty initiatives.
- Monitor staff performance against relevant sales and service targets.
- Identify opportunities for upselling and cross-selling appropriate services and products.
- Prepare regular operational and performance reports for management.
Inventory & Procurement:
- Monitor the availability and usage of beauty, spa, cleaning, and operational supplies.
- Maintain appropriate stock levels and prevent unnecessary stock-outs or wastage.
- Work with management and vendors on procurement and replenishment.
- Monitor product usage and investigate unusual variances.
- Ensure proper storage and handling of products, equipment, and supplies.
Quality, Hygiene & Compliance:
- Ensure the spa complies with internal policies, health, safety, hygiene, and professional service standards.
- Conduct routine checks of treatment rooms, equipment, products, and common areas.
- Ensure proper hygiene and sanitation procedures are consistently followed.
- Report safety concerns, equipment faults, incidents, or operational risks promptly.
- Maintain appropriate operational records and documentation.
Reporting & Administration:
- Prepare daily, weekly, and monthly operational reports.
- Track key operational indicators including bookings, revenue, customer complaints, repeat clients, staff attendance, stock usage, and service performance.
- Maintain accurate records of staff schedules, incidents, maintenance, inventory, and other operational activities.
- Provide management with insights and recommendations for improving business performance.
Key Performance Indicators (KPIs)
Performance will be measured using indicators such as:
- Customer satisfaction and retention
- Number and value of bookings
- Revenue and service utilisation
- Staff attendance and productivity
- Reduction in customer complaints
- Inventory accuracy and reduction in wastage
- Service quality and compliance
- Operational efficiency
- Staff performance and engagement
- Achievement of monthly business targets
Requirements
- Bachelor's Degree / HND in Business Administration, Hospitality Management, Operations Management, or a related field.
- 5–10years of relevant experience, preferably in a spa, beauty, wellness, hospitality, healthcare, or customer-service environment.
- Demonstrated experience managing people and day-to-day operations.
- Strong organisational and problem-solving skills.
- Excellent communication and interpersonal skills.
- Good understanding of customer service and service quality.
- Ability to work with targets, reports, and operational data.
- Proficiency in Microsoft Office and/or relevant business management software.
- Ability to remain calm and professional when handling difficult customers or operational challenges.
Personal Attributes
The ideal candidate should be:
- Customer-focused
- Well-organised and detail-oriented
- Proactive and solution-driven
- Emotionally intelligent
- Professional and approachable
- Accountable and trustworthy
- A good communicator
- Firm but fair when managing people
- Commercially aware
- Passionate about beauty, wellness, and excellent customer experiences
What Success Looks Like:
- A successful Operations Manager will create an environment where the team knows what to do, clients feel cared for, services run smoothly, resources are properly managed, and management has clear visibility of the business.
Salary
N400,000 - N500,000 / month.
Application Closing Date
16th September, 2026.
How to Apply
Interested and qualified candidates should send their CVs in PDF format to: uhrconsultlimited2019@gmail.com using the Job Title as the subject of the mail