Business Relationship Manager
Location: Abia (Field-based)
Department / Function: Commercial & Field Operations
Reports To: State Coordinator
Job purpose
- Drives business growth by expanding our merchant footprint, building high-value customer relationships, and introducing financial solutions tailored to local business needs.
- This role is responsible for end-to-end merchant acquisition, terminal deployment, and account retention across assigned commercial areas.
Key responsibilities
- Identify, visit, and onboard prospective merchants through field engagement, referrals, and local trade community outreach.
- Educate business owners on Moniepoint’s suite of products, recommending solutions that match their operational and growth goals.
- Achieve and exceed monthly targets for active merchant onboarding, terminal deployment, loan disbursements, and repayments.
- Oversee end-to-end merchant onboarding, ensuring accurate KYC documentation and strict adherence to operational SOPs and regulatory guidelines.
- Build and nurture long-term relationships with merchants to encourage account activity, high transaction volume, and ongoing retention.
- Conduct transparent discussions on pricing, terms, and agreements within established company guidelines to build trusted partnerships.
- Serve as the primary point of contact for customer queries, resolving issues promptly or escalating complex operational needs appropriately.
- Gather local market intelligence and competitor activity, providing actionable feedback to field leadership to help refine growth tactics.
- Maintain accurate pipeline records and submit timely field performance reports using CRM tools.
Qualifications
- Bachelor’s Degree, Higher National Diploma (HND), or Ordinary National Diploma (OND) from a recognised tertiary institution.
- 2 - 4 years of hands-on sales experience, preferably within banking, fintech, payment services, or fast-moving commercial environments.
- Proven track record of meeting or exceeding targets in merchant onboarding, field sales, or client acquisition.
- Deep understanding of the local financial services landscape and regional trading dynamics.
- Strong communication and customer relationship skills.
Preferred qualifications:
- Practical experience with POS terminal deployment, payment acquiring, or business loan products.
- Proficiency in CRM software for field tracking, pipeline management, and activity reporting.
What we can offer you
- Compensation: Competitive base salary + performance-based commission
- Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
- Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
- Compensation - You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
What to expect in the hiring process
- A preliminary phone call with the recruiter
- An interview with the Hiring Team.
- An interview with a member of our Executive team.