Customer Service Agent
Location: Abuja (FCT)
Employment Type: Full-time
Description
- Bank Customer Service Representatives are responsible for assisting customers with their banking needs.
- Whether it is a simple enquiry or a complex issue, they are expected to handle all situations professionally and efficiently.
Their primary duties and responsibilities include
- Assisting customers with routine account-related requests such as funds transfers, automatic payments, stop payments, inquiries about bank deposit products and service charges
- Managing and responding to customer complaints and inquiries, and ensuring resolution of issues in a timely manner
- Informing and advising customers about bank products and services that may benefit them
- Performing services including check cashing, withdrawal processing, and depositing money
- Maintaining a comprehensive understanding of all bank products, services, and policies
- Updating customer information in the bank’s system and ensuring that all customer information is accurate and up to date
- Identifying fraudulent activity to prevent potential losses to the bank
- Working with other banking professionals to provide a seamless customer service experience
- Maintaining confidentiality of bank records and client information
- Processing loan payments and closing transactions as needed..
Requirements
Application Closing Date
11th September, 2026.
How to Apply
Interested and qualified candidates should send their CV to: jobs@lingtonandbernie.com using the job title as the subject of the email.