Customer Support Officer
Location: Port Harcourt, Rivers
Employment Type: Full-time
Job Summary
- We are seeking professional and customer-focused Customer Support Officers to provide effective support to clients, suppliers, contractors, and other stakeholders within the oil and gas sector.
- The role involves responding to enquiries, coordinating customer interactions, maintaining accurate records, and ensuring timely resolution of customer requests while delivering a professional service experience.
Key Responsibilities
- Serve as the first point of contact for customers, suppliers, contractors, and other stakeholders.
- Respond promptly and professionally to customer enquiries through phone, email, online platforms, and other communication channels.
- Provide accurate information and guidance regarding services, processes, requirements, and documentation.
- Receive, record, track, and follow up on customer requests, complaints, and enquiries.
- Escalate complex issues to the appropriate department and monitor them through to resolution.
- Maintain accurate customer records, correspondence, enquiries, and service-related documentation.
- Coordinate communication between customers and internal teams to ensure timely service delivery.
- Follow up with customers to obtain feedback and ensure satisfactory resolution of outstanding issues.
- Prepare customer service reports and provide updates on recurring issues, complaints, and service trends.
- Maintain confidentiality and ensure all customer interactions comply with organizational policies and procedures.
Requirements & Qualifications
- Minimum of B.Sc or HND in Business Administration, Marketing, Mass Communication, Public Relations, or a related discipline.
- Minimum of 2 years' experience in customer service/support within the oil and gas sector.
- Strong customer service and client relationship management skills.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office applications and customer relationship management systems.
- Strong interpersonal and problem-solving skills.
- Ability to handle customer complaints professionally and efficiently.
- Strong organizational skills with excellent attention to detail.
- Ability to work effectively under pressure and manage multiple customer requests.
- Must be professional, courteous, patient, and customer-focused.
Core Competencies:
- Customer Relationship Management
- Communication Skills
- Complaint Resolution
- Stakeholder Management
- Problem Solving
- Documentation & Reporting
- Microsoft Office
- Professionalism
- Attention to Detail
- Oil & Gas Industry Awareness.
Application Closing Date
20th September, 2026.
How to Apply
Interested and qualified candidates should send their CV to: castelhrjobs@gmail.com using the Job Title as the subject of the email.