Head of Hospital
Location: Ikorudu, Lagos
Employment Type: Full-time
Reporting To: Head of Operations, FLG
Future Reporting Line: Zonal Lead → VP, Operations
Work Schedule: Monday - Friday (8am -5pm)
Role Summary
- The Centre Manager is responsible for the overall performance, efficiency, and compliance of the hospital.
- This role serves as the single point of accountability for:
- Revenue performance
- Operational efficiency
- Regulatory compliance
- Coordination of all group functions at the centre level
- The Centre Manager ensures that the facility runs optimally, profitably, and in line with company standards and regulatory requirements.
- Core Mandate:
- Deliver revenue and performance targets for the centre
- Ensure efficient day-to-day operations
- Maintain full compliance with all regulatory and internal standards
Key Responsibilities
Centre Performance & Revenue Accountability (Primary Ownership)
- Own and deliver:
- Revenue targets
- Patient/customer volume targets
- Monitor:
- Daily, weekly, and monthly performance metrics
- Identify and act on:
- Revenue gaps
- Growth opportunities within the centre
- Ensure optimal utilization of:
- Clinical services
Operational Management:
- Oversee day-to-day operations of the centre
- Ensure:
- Smooth service delivery
- Minimal downtime or disruptions
- Optimize:
- Staff scheduling
- Workflow efficiency
- Maintain high standards of:
- Patient/customer experience
Regulatory & Compliance Oversight
- Ensure the centre operates in line with:
- Healthcare regulations
- Maintain:
- Valid licenses
- Required documentation
- Prepare for and support:
- Regulatory inspections
- Compliance audits
- Enforce adherence to:
- Company policies
- Clinical and operational guidelines
Cross-Functional Coordination (Very Key Role)
- with Group Growth Team Lead:
- Act as the primary execution point for marketing and sales initiatives
- Ensure:
- Campaigns are implemented at centre level
- Targets tied to campaigns are achieved
- Provide feedback on:
- Market response
- Patient/customer trends
- With Chief of People & Compliance:
- Act as the HR point person at the centre
- Support:
- Recruitment coordination
- Staff discipline and performance management
- Ensure:
- Staff compliance (licenses, documentation)
- Adherence to HR policies
- With VP Finance Team:
- Act as the finance coordination point at the centre
- Oversee:
- Basic financial discipline (cash handling, documentation)
- Support:
- Receivables tracking (especially HMOs)
- Cost control initiatives
- Ensure compliance with:
- Financial processes and controls.
Clinical & Administrative Coordination:
- Provide administrative oversight for all staff at the centre
- Ensure:
- Clinical staff adhere to schedules and operational expectations
- Work with:
- Clinical Leads (who report clinically to group-level leadership)
- Maintain alignment between:
- Clinical quality
- Operational efficiency
Inventory & Resource Management
- Oversee:
- Stock availability
- Proper usage of consumables
- Work with Finance/Procurement to:
- Avoid stockouts
- Prevent wastage and pilferage
- Ensure proper handling of:
- Drugs (pharmacy)
- Medical consumables (hospital)
Key Performance Indicators (KPIs)
- Revenue vs target (monthly)
- Patient/customer volume
- Cost control and efficiency metrics
- Compliance score (internal and external audits)
- Patient/customer satisfaction
- Stock management (minimal wastage, no critical stockouts)
Salary
N200,000 - N250,000 Monthly.
Application Closing Date
20th September, 2026.
How to Apply
Interested and qualified candidates should send their CV to: staff-success@fortics.org using the Job Title as the subject of the email.