Telesales Representative
Location: Okota, Lagos
Employment Type: Full-time
Department: Customer relations
Reports to: Team lead / Supervisor
Job Summary
- The Telesales Representative is responsible for promoting and selling the company’s products over the phone, managing customer inquiries, and closing sales orders.
- This role requires excellent communication skills, persuasive ability, and a strong customer service orientation to achieve set sales targets and contribute to business growth.
Key Responsibilities
- Contact potential and existing customers to inform them about products, promotions, and offers.
- Understand customer needs and recommend suitable products or solutions.
- Accurately record customer information and order details in the CRM system.
- Follow up on leads and maintain active communication with customers to close sales.
- Handle inbound and outbound sales calls professionally and efficiently.
- Build and maintain strong relationships with customers to encourage repeat business.
- Meet or exceed individual and team sales targets and KPIs.
- Coordinate with logistics and customer service teams to ensure smooth order processing and delivery.
- Provide feedback from customers to the sales and marketing teams for product improvement.
Key Performance Indicators (KPIs)
- Number of calls made per day/week
- Sales conversion rate
- Revenue generated
- Customer retention and repeat purchase rate
- Accuracy of order processing.
Requirements
- Possess an OND / NCE, a Bachelor’s Degree in Business, Marketing, or a related field is an advantage.
- Proven experience in telesales, telemarketing, or customer service (preferably in FMCG, retail, or cosmetics).
- Excellent communication, negotiation, and interpersonal skills.
- Strong persuasive ability and confidence in closing sales.
- Good computer literacy and familiarity with CRM or call management software.
- Goal-oriented, self-motivated, and able to work under minimal supervision.
- A positive attitude and resilience in handling rejection.
- Applicant must reside within and around Okota/Isolo.
Salary
N150,000 monthly.
Application Closing Date
7th September, 2026.
How to Apply
Interested and qualified candidates should send their CV to: jobs@nirvanasynergy.com using the Job Title as the subject of the email.