Front Desk Office / Digital Marketer
Location: Ogba, Lagos
Employment Type: Full-time
Responsibilities
- Welcome guests professionally and provide a warm, personalised experience. Attend to enquiries, requests, complaints, and feedback promptly. Provide guests with information about apartment facilities, services, house rules, and nearby attractions.
- Manage guest check-in and check-out procedures. Verify booking details and required identification. Explain apartment facilities and house rules. Issue and collect keys/access cards and ensure proper documentation of arrivals and departures.
- Respond to booking enquiries received through phone, WhatsApp, social media, booking platforms, and other approved channels. Confirm reservations, update booking records, process extensions/cancellations, and ensure availability information is accurate.
- Support the management of the apartment's Instagram, Facebook, TikTok, WhatsApp Business, and other approved digital platforms. Create and post engaging content showcasing apartments, facilities, guest experiences, promotions, and special offers.
- Take quality photos and short videos of apartments, facilities, events, and guest-ready spaces using approved devices. Prepare simple captions, reels, stories, and promotional content.
Requirements
- Bachelor’s degree/HND in Marketing, Mass Communication, Business Administration, Hospitality Management, Public Relations, Estate Management or a related field.
- Minimum of 1–2 years’ relevant experience in front desk operations, customer service, hospitality, real estate, digital marketing or a related role.
- Experience managing social media accounts for a business or brand is an advantage.
- Experience in the real estate, hospitality, luxury lifestyle or property management industry will be an added advantage.
- Demonstrable ability to create engaging social media content.
- Proficiency in Microsoft Office and Google Workspace.
- Familiarity with Canva, CapCut or similar content creation tools is an advantage.
- Knowledge of social media analytics and digital advertising is an advantage.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candiates should send their CV to: hr.dmholdingslimited@gmail.com using "Front Desk Office / Digital Marketer - Your Location" as the subject of the email.