Outlet Manager
Location: Lekki - Ikate, Lagos
Employment Type: Full-time
Description
- Oversee the daily operations of the restaurant and bar to ensure smooth and efficient service delivery.
- Ensure the outlet opens and closes in accordance with established procedures.
- Monitor the overall guest experience and ensure service standards are consistently maintained.
- Ensure operational procedures, policies, and company standards are strictly adhered to.
- Coordinate front-of-house and back-of-house activities to ensure seamless workflow.
- Identify and resolve operational challenges promptly and effectively.
- Ensure adequate staffing and operational readiness during peak and off-peak periods.
Guest Experience and Service Excellence:
- Ensure all guests receive excellent, professional, and timely service. Monitor guest satisfaction and proactively address complaints and concerns.
- Ensure guest feedback is properly documented, reviewed, and acted upon.
- Build strong relationships with regular guests and promote customer retention.
- Ensure the restaurant and bar consistently deliver a memorable and enjoyable experience.
Team Leadership and Staff Management:
- Lead, supervise, and motivate the restaurant and bar team.
- Assign duties and responsibilities to team members to ensure efficient service delivery.
- Monitor staff attendance, punctuality, grooming, conduct, and overall performance.
- Conduct pre-shift briefings and ensure team members are adequately informed of daily operational requirements.
- Identify training and development needs within the team.
- Provide coaching, guidance, and constructive feedback to employees. Support the recruitment, onboarding, and performance management of outlet staff where required.
- Promote teamwork, discipline, professionalism, and a positive work environment.
Food and Beverage Operations:
- Ensure food and beverage service is delivered in accordance with approved standards.
- Monitor menu availability and coordinate with the kitchen and relevant departments to ensure operational readiness.
- Ensure proper handling, storage, and service of food and beverages.
- Monitor portion control, product quality, presentation, and service standards.
- Ensure responsible and accurate handling of beverages and other outlet products.
- Work with the kitchen and procurement teams to minimize waste and improve operational efficiency.
Financial and Cost Management:
- Monitor daily sales, revenue, and outlet performance.
- Ensure proper handling and accountability for cash, POS transactions, and other forms of payment.
- Monitor stock usage and work with relevant departments to minimize wastage, pilferage, and losses.
- Support budget preparation and monitor operational expenses.
- Review sales performance and identify opportunities to improve revenue.
- Ensure all financial and operational records are accurate and properly maintained.
- Report any financial discrepancies or irregularities promptly.
Inventory and Stock Control:
- Monitor stock levels and ensure adequate availability of operational supplies.
- Conduct regular stock checks and participate in inventory counts.
- Ensure proper recording and reconciliation of stock movement.
- Monitor wastage, breakages, spoilage, and variances.
- Ensure proper storage and handling of all supplies and equipment.
- Coordinate with the procurement and stores teams to ensure timely replenishment.
Reporting and Administration:
- Prepare and submit regular operational reports to Management.
- Monitor and report on sales, customer feedback, staff performance, operational challenges, and other relevant metrics. Maintain accurate outlet records and documentation.
- Ensure all administrative and operational processes are properly followed.
- Participate in management meetings and provide updates on outlet performance.
- Implement Management directives and ensure effective communication to the outlet team.
Qualifications
- Interested candidates should possess a Bachelor`s Degree with 5 - 10 years experience.
Application Closing Date
8th September, 2026.
How to Apply
Interested and qualified candidates should send their CV to: careers@cruxstone.com.ng using the Job title as the subject of the email.